GoCanvas

GoCanvas is a Business App. Business Apps are a range of applications designed to increase business productivity and can be accessed on compatible tablet and mobile devices with an internet connection (Compatible Devices). You can purchase Business App licences from telstra.com/gocanvas

GoCanvas is a subscription service that converts paper-based forms into digital forms and integrates with existing processes to improve productivity and streamline the flow of information. Subscribers can choose from thousands of ready-made templates – or build their own.

You need an internet connection to access the Telstra Apps Marketplace. To start using the Telstra Apps Marketplace, visit marketplace.telstra.com and create an account. You need to meet minimum system requirements to use certain applications available on the marketplace, which will be set out on marketplace.telstra.com and Our Customer Terms. You’re responsible for ensuring that you meet these requirements.

A list of all current supported browsers and operating systems can be found on telstra.com/gocanvas 

GoCanvas allows users to:

• convert paper-based forms into digital forms
• access a library of ready built Industry based forms
• convert two paper forms that do not exceed three pages of input fields, plus any associated terms and conditions pages into a digital form for no additional charge. Charges apply for conversion of any additional forms after your first two.
• integration ready options with other apps as detailed on telstra.com/gocanvas

To access GoCanvas, each user will need to download the applicable GoCanvas app from their Compatible Device’s application store. Data download charges may apply.

In order to integrate GoCanvas with back-end systems, your system environment must be properly configured and you may need to make changes to your system set-up. You are responsible for the configuration of your system environment and this is not included in your monthly licence fee. If you require system integration, before purchasing licences for GoCanvas, please contact us to discuss your specific business needs.

Each licence can be used on one Compatible Device. If a user wants to access GoCanvas on several Compatible Devices, additional licences will be required.

You need to purchase a licence for each individual user and also a licence for your Account Administrator.

30 Day free trial on your initial order – All new GoCanvas licences activated during the initial order will receive the first 30 days free. At the end of the 30 Day free trial you will need to opt into a paid subscription plan. If you do not opt into a paid plan, your service will be automatically suspended for 14 days and if after 14 days you have still not subscribed, your licences will be cancelled. 

• If you have chosen the GoCanvas Business plan and subscribed to a month to month plan, there is no minimum term.
• If you have chosen the GoCanvas Business plan and subscribed to a 12 Month Pre-paid plan you will pay the 12 month subscription fee for each user licence activated upfront.
•  If you have subscribed to a 12 Month GoCanvas Team plan you will be charged the Total Minimum Cost laid out in the table at the top of this page.

If you cancel a GoCanvas Team plan with a minimum 12 month contract term, before the expiry of your term, you will pay an early termination charge equivalent to 65% of the remaining subscription term.

You can manage your Telstra Apps Marketplace applications online at marketplace.telstra.com

• Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
• Electronic payments – Free
• Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
• Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
  • Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

You’ll find more information at telstra.com/business. If you have questions about your bill, technical support service or connection, please call the Telstra Apps Marketplace Help Desk on 1800 878 483 or our Disability Enquiry Hotline on 1800 068 424 (voice) and 1800 808 981 (TTY)

If you have a problem or complaint about your service you can:

• Call 13 2000 and say “complaint” 
• Call your Account Representative if you have one
• Visit https://www.telstra.com.au/business-enterprise/contact-us/make-a-complaint

As you may already be aware, as part of a corporate restructure, your account and services will be transferred internally within the Telstra Group from Telstra Corporation Limited to Telstra Limited.  This won’t impact your account or services or how you contact us, and there’s nothing you need to do.  This change will take place on 1 January 2023. For updates on the restructure and more information or to contact us about this change, visit telstra.com/telstralegalrestructure. This message is from Telstra Corporation Limited and Telstra Limited.

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman. For full contact information go online at tio.com.au/about-us /contact-us

This is a summary only – the full legal terms for this plan are contained in your agreement with Telstra including Our Customer Terms, which is available at telstra.com/gocanvasterms