Start using the My Telstra app

If you can’t sign in:

1. Check you have a working internet connection
2. If you haven’t yet signed in with your Telstra ID, make sure you’re connected to the Telstra mobile network - not a Wi-Fi network
3. Make sure your username and password are correct
4. Be sure you’re the legal account holder or you have full authority on the account
5. Check whether you’re using a Telstra Enterprise or Government account? My Telstra is for personal and business customers
6. There may be technical issues. If so, wait a few minutes then try again.
    

The My Telstra app notification settings are set by your device operating system, not within the app.

Apple users

1. Go to Settings and select Notifications
2. To choose when you want most notification previews to appear, tap Show Previews, then select an option – Always, When Unlocked, or Never. You can override this setting for individual apps
3. Tap Back, tap an app below Notification Style, then turn Allow Notifications on or off.
   If you turn on Allow Notifications, choose how and where you want the notifications to appear for the app – for example, on the Lock screen or in Notification Centre. You can also set a notification banner style, sound, and badges for many apps.
4. Tap Notification Grouping, then choose how you want the notifications grouped:
   • By App: All the notifications from the app are grouped together
   • Automatic: The notifications from the app are grouped according to organizing criteria within the app, such as by topic or thread
   • Off: Turn off grouping
      

Android users

In your Settings app on your phone:

1. Select Apps & notifications
2. Select Notifications
3. Under Recently sent, see apps that recently sent you notifications.
   • You can turn off all notifications for a listed app
   • To pick specific categories of notifications, tap the app's name
   • To see more apps, tap See all from last 7 days
   • Tap Most recent or Most frequent to sort that way
      

Tip: If you don't see Recently sent, you're using an older Android version. Instead, select App notifications and select an app you want to manage. You can turn notifications, notification dots, and notification categories on or off. If an app has categories, you can tap a category for more options.
 

On a notification

1. On your phone, swipe down from the top of your screen to see your notifications
2. Tap and hold the notification, and then tap Settings
3. Then, choose your settings:
   • To turn off some or all notifications, tap Turn off notifications
      

To choose which notifications interrupt you, tap Alerting or Silent

1. Tap the profile icon
2. Select Manage Telstra IDs
3. Select Remove a Telstra ID.

Widgets are an extension of an app. They can be added to your phone’s home screen as a quick way to access certain information from the app at a glance, without having to open the app itself. You can now add the My Telstra app widget to your home screen.

Apple users

To set up the widget:

1. On the home screen, swipe left to open the iOS widget screen
2. Select the edit button
3. Select Customise
4. Select the + button then select Done
5. Tap inside the blank widget to customise and select your service.
    

To manage the widget:

1. Swipe left to open up the widget menu
2. Find the My Telstra app and select Change Service
3. Select the service to display.
    

Android users

To set up the widget:

1. Tap and hold the app icon until a menu pops up
2. Select Widgets then tap and hold the widget.
3. You’ll now be able to place in on your home screen.
    

To manage the widget:

To manage your widget, you’ll need to remove it first before setting it up again with a different service.

Yes, you can. Sign in to your My Telstra in a browser with your Telstra ID.

If it’s the first time you’re setting it up:

1. Select Add an Account
2. Fill in your details then select Continue
3. If you enter your mobile number, we’ll send you an SMS with a 6-digit one-time code
4. When prompted, enter your one-time code to complete registering your new account.
    

If you’re adding another service:

1. Select Services from the menu at the top of the page
2. Scroll down to Can’t see one of your services? Get help
3. Enter the requested details and follow the remaining prompts to add the service to your account.

We’ve moved your online accounts into one place so they’re easier to find and manage. So when you sign in, it may look different – but the only difference is you’re seeing your accounts together.

If you don’t recognise a service listed, contact us as soon as possible.