Manage my services in the My Telstra app
Personal and business customers can view bills, make payments, track data usage, troubleshoot tech issues, contact us, recharge their Pre-Paid service and more in our app.
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Manage your services
The Services tab helps you manage your services, recharge, and check contract details.
To check your plan and contract details:
- Sign in to the My Telstra app
- Select Services and select the service you want to check
- In the Your plan section, select Manage and follow the prompts.
Need help? Watch our short video on how to check your contract details in the My Telstra app.
To recharge your Pre-Paid service:
- Sign in to the My Telstra app
- Select Services and choose your pre-paid service.
- Select Recharge now and follow the prompts.
Need help? Watch our short video on how to recharge your Pre-Paid in the My Telstra app.
Manage payments
The Payments tab keeps you across your payments and billing.
To pay your bill:
- Sign in to the My Telstra app
- Choose the bill you want to pay and select Pay now
- Enter the bill amount and choose your payment method.
Need help? Watch our short video on how to pay your Telstra bill with our My Telstra app.
To apply for a payment extension:
- Sign in to the My Telstra app
- Choose the bill you want to pay and select Pay now
- Select Request payment extension.
Need help? Watch our short video on how to request a payment extension in the My Telstra app.
To query a charge:
- Sign in to the My Telstra app
- Select Payments
- Select the bill you want to query
- Select Query a bill
- Follow the prompts.
Need help? Watch our short video on how to query a charge in the My Telstra app.
If your service has been restricted due to non-payment, the quickest way to get it back up and running is to tell us you've paid.
- Sign in to the My Telstra app
- Choose the account you made a payment for
- Select Report a payment
- Confirm your details and follow the prompts.
Need help? Watch our short video on how to report a payment in the My Telstra app.
To set up a direct debit:
- Sign in to the My Telstra app
- Select Payments
- Select your latest bill
- Choose your direct debit payment method and enter your details
- Follow the prompts.
Need help? Watch our short video on how to set up a direct debit in the My Telstra app.
Manage your profile
The Profile tab is where you can manage your Telstra ID and account contacts.
To manage contacts with authority on your account:
- Sign in to the My Telstra app
- Select Security settings from the profile screen
- Select Account contacts to view the contacts who have authority on your account
- Select the contact you wish to manage
- Change their level of authority, remove them from your account, or re-authorise them
- Follow the prompts.
Need help? Watch our short video on how to manage account authority in the My Telstra app.
A Telstra ID is the only sign-in you need to access and manage all your Telstra apps and services. To set one up:
- Open the My Telstra app
- Select Create a new Telstra ID and Let's get started
- Enter your details and follow the prompts.
Need help? Watch our short video on how to register for a Telstra ID within the My Telstra app.
Trouble signing in to the My Telstra app? To reset your Telstra ID password:
- Select Sign in or register
- Select Reset password
- Enter your username and select Send email
- We'll send you an email with further instructions.
Need help? Watch our short video on how to reset your Telstra ID password in the My Telstra app.
Get help
The Get help tab provides additional help, troubleshooting and messaging options.
To check for outages in your area:
- Sign in to the My Telstra app
- Select Get Help and check for outages in your area.
Need help? Watch our short video on how to check for outages in the My Telstra app.
If you need smart troubleshooting:
- Sign in to the My Telstra app
- Select Get Help and choose the product you need help with
- Tell us which services are affected
- Select which issue you’re experiencing and follow the prompts.
Need help? Watch our short video on how to troubleshoot your services in the My Telstra app.
Chat now by clicking the blue message icon in the Get help tab.
Simply send us a message and we’ll get back to you as soon we can. By signing in, your conversation history will stay in the app longer
Rather get in touch? Let's get you connected
Sign in to the My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more
Chat with us
If you don't use My Telstra, you can still chat with us online.
Helping you when times are tough
Depending on your level of urgency, we have flexible options that can help keep you connected.