Telstra Device Security with McAfee

If you have a post-paid mobile phone plan or home internet service with Telstra, you are eligible for Telstra Device Security. Pre-paid mobile phone plans aren’t eligible. If you cancel your linked post-paid mobile or home internet service, your Telstra Device Security will also be cancelled.

You must have a compatible mobile, PC or tablet device which meets the minimum operating requirements to download McAfee’s Multi Access included in your Telstra Device Security subscription. To download and use McAfee’s software you also need an internet connection.

You must be able to maintain an up-to-date version of McAfee’s software (minimum device storage space required). You can check the device and system requirements on McAfee’s support page.

Note: Telstra Device Security is not available on IoT devices such as smart TVs, cameras or wearable devices like smart watches. 

1. Check if your device is compatible on the McAfee support page. 
2. Follow the instructions on Set up Device Security on the Support page
3. Manage your settings on the McAfee Security app. 
4. Protect up to 10 devices in your household. 
5. Set up Parental Controls on your kids’ devices. 

Yes, you can sign up to Telstra Device Security using your existing McAfee account. You’ll be prompted to log in with your existing account details after you’ve redeemed your subscription against your selected Telstra service.  

Unfortunately, the 3 months free subscription offer is only redeemable once per customer account.

No, you can only purchase one subscription which you must redeem against an eligible Telstra post-paid mobile or home internet service.

Cyber attacks are attempts by hackers, cyber criminals and others to get into your devices and use your personal information without your consent. The most common attacks are viruses, malware, ransomware, spam, phishing scams and identity theft.

Cyber attacks may be designed to access or destroy sensitive data, extort money or spread viruses.

The best defence against cybercrime is a strong cyber security system with multiple layers of protection spread across computers, devices, networks and programs.  

Being careful about how you browse is not enough to protect your computers and other devices from cyber attacks. With so many ways for hackers and cyber criminals to try and access your digital information, having good antivirus software is an essential defence. 

Read about the Telstra Device Security features

Learn more about cyber security

Phishing is when a hacker or cyber criminal pretends to be a trusted source in order to steal your sensitive data such as login details and credit card numbers. 

It often involves opening an email, instant message, or text message then being tricked into clicking a malicious link, which can lead to the installation of malware, the freezing of the system as part of a ransomware attack or the revealing of sensitive information.

Telstra Device Security includes powerful protection from phishing scams and other spam for up to 10 devices. 

Malware is short for malicious software. It is used by cybercriminals or hackers to damage or disrupt your device, and /or access your personal information. It may be in the form of an email attachment or a legitimate-looking download that requires you to click on it to be activated. Viruses and ransomware are also types of malware.