Telstra Business Mobile Fund Plans

Not available for new service connections or service changes from 01 January 2023 and discontinued from 30 March 2023

Your Plan is for a post-paid mobile phone service. You’ll get access to our network, a mobile phone number, be able to make and receive calls, send and receive messages, and access mobile data.

To take up this plan you need to have a Telstra Business All-4-Biz Mach IV Plan V2; these plans are available with a minimum monthly commitment of $500, $1,000, $1,500, $2,000, $2,500, $3,000, $4,000, $5,000, $6,000, $8,000, $10,000, $15,000, $20,000, $25,000, $30,000, $35,000, $40,000, $45,000, $50,000, $55,000 and $60,000. 

You can bring your own Telstra Mobile Network-compatible handset to use with the Plan. Check that your handset supports 3G-850MHz, 4G 1800MHz, 4G 700MHz and Telstra’s other mobile network frequencies to ensure you get the best possible experience on our network. Check your device manual or manufacturer’s website. See telstra.com/device for more information.

You can also purchase a handset at an additional cost to use with your Plan by taking up a Mobile Repayment Option (MRO). Depending on the handset you choose, you may have to pay an amount upfront and make monthly interest-free repayments, which we will inform you about beforehand. If you cancel your Plan or MRO early, you’ll have to pay any remaining MRO payments and pay any Early Termination Charges (ETC) for your Plan.

24 months.

You can choose an ARO to buy mobile broadband accessories. You’ll be charged for your accessories in monthly, interest-free payments. If you cancel your ARO, you’ll have to pay the remaining cost of the accessories.

Additional Data Share SIMs can be purchased for $5/mth per SIM (limit of 5 Data Share SIMs per service). Data is shared between your Plan and any extra Data Share SIMs. Your data will also automatically be pooled with all Business Mobile, Business Lease Mobile, Business Mobile Broadband, TMB Business Share Plans, Small Business Voice and Data Packs (Eligible Services). Data Share SIMs can’t be used in a mobile handset. You can also purchase a compatible SIM-ready device on an MRO, to use with any additional Data Share SIMs you may have purchased.

Make free voice and video calls to other eligible plans on the same account in Australia.

You can access free Wi-Fi data at Telstra Air hotspots in Australia and Fon Spots overseas. See telstra.com/air for details.

Refer to the plan table above. You can use your domestic Monthly Call Allowance for most types of national direct dial calls, video calls and messages made in Australia to standard Australian numbers, including voice calls to most 11xx, 13xx, and 12xx, calls and SMS to most satellite phones, diversion within Australia to fixed numbers with only an 02, 03, 07 or 08 area code or mobile numbers commencing with only 04xx and any other calls or messages determined by us. Calls to 18xx numbers are free on this Plan. Your Plan includes unlimited standard SMS, MMS, MessageBank® retrieval and diversion, and iPhone MSG Bank Plus.

The $99, $129 and $149 Plans include unlimited international calls and SMS to standard international numbers from Australia to 15 Eligible Destinations.

For the $129 and $149 Plans, when roaming in an eligible country, you can use your International Roaming Allowance for data, voice calls and SMS to standard numbers in that eligible country or to Australia. The list of eligible countries may change from time to time, for a current list please go to telstra.com/business/international-roaming

Calls and services not listed as included cost extra (eg. premium number calls and SMS/MMS). You must pay us for this use separately. See the charges at telstra.com/customer-terms

The $59 and $79 Plans do not include any international calls or SMS and no Plan includes international MMS.

Your domestic Monthly Call and Data Allowances, unlimited SMS and MMS can’t be used while you’re overseas.

You’ll be charged for MMS and, where not included in your Plan, for calls and SMS to international numbers. The main charges are:

• calls – see call rates at telstra.com.au/small-business/mobile-phones/mobile-applications-and-services/business-international-pack 
• SMS – 50¢ per message per recipient 
• MMS – 75¢ per message per recipient.

For $10/mth you can receive an International Calling Pack including International standard calls from Australia to 45 Destinations. For information on business international calling packs visit telstra.com.au/mobile-phones/international-rates

Unless you have chosen to opt out, your Plan is automatically activated with International Roaming. The $129 or $149 Plans include International Roaming, as described in the table above. The $59, $79 and $99 Plans have an International Day Pass already activated which, for an additional charge per day, allows you to make and receive unlimited standard voice calls/SMS and includes 200MB data for use each day (AEST) when travelling in eligible countries. If you use more than your included data allowance on your International Day Pass, we’ll automatically add extra data to your service in blocks of 500MB for $10.

Calls/SMS/MMS will be charged at international roaming rates (refer to telstra.com/overseas) and mobile data at $3 per MB (charged per KB or part) where you:

• use your mobile outside of eligible countries 
• choose to opt out of your International Day Pass (on the $59, $79 or $99 Plan)

For more information and pricing visit telstra.com/overseas or refer to the International Day Pass Critical Information Summary.

Visit telstra.com/manageirusage for information on spend management tools while you’re overseas.

To deactivate International Roaming call 13 2000. 

If you use more than your Plan’s Monthly Data Allowance (or your monthly shared data allowance, if you have eligible shared services), extra data is automatically added in 1GB blocks for $10 to use that month in Australia (Extra Data). The Extra Data will expire at the end of your billing month. If your Plan supports data sharing, the Extra Data is shared with any eligible data sharing services on your account. If you have more than one service on your mobile or mobile broadband account, then additional data for those services will be added and billed using the Extra Data model described above. Please refer to ‘Other information’ for details on tracking estimated usage and alerts regarding your data usage.

If you cancel your Plan before the end of your Plan term, you must pay an ETC plus any remaining MRO or ARO repayments where applicable. The ETC decreases by equal instalments each month you stay on your Plan.

If you move to another plan before the end of your minimum term and start a new contract, you may also need to pay us an ETC plus any remaining MRO and ARO repayments.

Your bill is charged on the same date each month, you’ll be billed in advance for the minimum monthly charge and for your use during the previous month. Your first bill will include a proportion of your monthly charge (referred to as pro-rating). You’ll still receive your full Monthly Data Allowance. For more information visit telstra.com/billpay

• Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
• Electronic payments – Free
• Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
• Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
  • Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

You receive SMS alerts in real-time when you reach 50%, 85% and 100% of your Monthly Data allowance. We’ll also send you an alert if Extra Data is added to your service. To check your usage:

• login to My Account at telstra.com/myaccount
• use My Plan Manager by going to telstra.com/mpm on your mobile’s browser (select the ‘My’ tab to view details)
• use the Telstra 24x7® App on your iPhone and Android phone (available at telstra.com/business/app)
• check the mobile data usage meter at telstra.com.au/my-data-usage

Find out more at telstra.com/myusage

Refer to the plan table above to determine if you are eligible for Business Demand Data (BDD). On rare occasions there can be unexpected surges in data traffic that can impact 4G mobile download performance, BDD can help provide a more reliable and consistent data connection on the Telstra Mobile Network during these times. BDD will automatically be enabled on all eligible plans. User download experience during these times is still likely to be poorer than usual.

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.

Disclaimer
^ This service is only available for customers with an 10-digit account number. It excludes customers with a 13-digit account number beginning with 2000. 

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