How do I use or troubleshoot my Fetch remote?

Have your Parental PIN ready as you may need it to change your settings. If you can't find your PIN, you can reset it in the My Telstra app. Refer to I've forgotten my Parental PIN, how can I reset it?

Follow these steps so your Fetch remote can control your Fetch box and TV at the same time. With the Fetch box and TV on:

1. Press Menu on your Fetch remote
2. On the Fetch main menu, choose Settings and select Audio & Visual
3. Go to Advanced, then TV Control and select the check box.

If you still experience issues, your TV may not be compatible with TV control.

To turn off TV control, follow the previous steps and deselect the check box.

Once you have turned on TV control, you can turn your TV on or off using the Fetch remote:

1. Press 123…on the remote. This will light up the TV (power) button
2. Press the power button. If there is no light when you press it, you won't be able to turn on or off your TV.

If you can't find any universal remote codes for your model of TV in the Fetch Remote Instructions, you may have a newer or less well-known brand of TV that doesn’t have a code.

If this doesn't help, you could consider trying a universal remote that can be programmed to control multiple devices in your home, including your Fetch box.

Good to know: Fetch won't be able to support issues you have with a non-Fetch remote.

If you have Remote 1 or 2, you use the numbers on the remote.

If you have Remote 3, 4, or 5 you press the 123... button to illuminate the numbers. You need to press the button for each number while it is lit.

Press and hold the voice button on the remote until you see "I'm Listening" on screen. Keep holding the voice button and say your command. The remote can listen for up to 15 seconds while you hold the voice button.

Good to know: Your box needs to be powered on and not on standby to use voice commands through the remote.

You can search across most content on Fetch by voice, including Free-to-Air and Subscription TV programs, the Movie and TV Stores, TV Apps, and to launch apps like Netflix and Prime Video.

To search, press and hold the voice button on your remote and say the name of the show or movie you're looking for.

Make sure to speak clearly into the top of the remote, where the microphone is located. You'll see a prompt on screen "I'm Listening" along with your spoken phrase.

If there are multiple matches, these will open in a Search.

Good to know: If the remote isn't paired yet, you'll see a pairing prompt followed by an option to set up the universal remote. Once the remote is paired, you can press and hold the voice button for voice control and voice search.

Here are some examples of things you can search for with your paired Fetch Voice Remote.

• Search by title, such as:
  • "Seinfeld"
  • "Bluey"
  • "Toy Story"
• Search by actor or director, such as:
  • "Amy Schumer"
  • "Ryan Gosling"
  • "Quentin Tarantino"
• Search by theme, such as:
  • "Kids movies"
  • "Show me action movies"
• Search by a famous quote, such as:
  • "To infinity and beyond"
  • "Use the force, Luke"
  • "Just keep swimming"
  • "That's so Fetch"
• Search apps, such as:
  • "Search for funny videos on YouTube"
  • "Search for The Expanse on Prime Video"*
  • "Search for West Wing"
  • "Sanctuary on SBS On Demand"

While you can launch apps through voice commands, you can't control or search using voice commands within apps on Fetch Mighty or Mini 4K.

If using the Fetch Mini (model number HY4424) you can use your Fetch voice remote to search within the YouTube, Disney+, Prime Video, and Apple TV+ apps.

On Fetch Mighty or Mini 4K, Netflix doesn't support voice search for Netflix exclusive content. To search this content you can use the text entry search or search by going into Netflix.

Here are some of the ways you can control Fetch with your paired Fetch Voice Remote.

• Change channels, such as:
  • "Fetch BBC First" or just "BBC First"
  • "Play Discovery Turbo"
  • "Seven HD"
• Launch an app, such as:
  • "Fetch Netflix" or just "Netflix"
  • "Open Prime Video"
  • "Go to SBS On Demand
• Navigate Fetch, such as:
  • "Fetch recordings" or just "Recordings"
  • "Fetch Kids Movies"
  • "Go to Movie Store"
  • "Movie Box"
  • "Open Remote Control Settings"
• Control playback, such as:
  • "Pause"
  • "Play"
  • "Rewind eight times"
  • "Fast forward"