How do I find my Fetch activation code or Parental PIN?
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Activation code
You can find your activation code in a number of places:
- Telstra sent you an SMS or email when you first ordered your Fetch, so check your past messages.
- You can also find the code in the My Telstra app. Go to Profile > Account Activity. Look for the notification that includes your Fetch activation code.
- Finally, you can find the code in the Fetch setup menu under Device info. Go to Manage > Setup > Options.
Contact us if you can’t find your activation code.
Parental PIN
You can reset your Parental PIN in the My Telstra app:
- Go to Services
- Select your Fetch service
- Select Reset your Parental PIN.
Contact us if you‘re unable to reset your PIN yourself.
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