Set up Fetch
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Follow these steps to set up Fetch:
- Connect your Fetch box to your TV using the included HDMI cable
- Connect your free-to-air antenna to your Fetch box if you want to watch free-to-air TV channels on Fetch
- Plug the power cable into a wall socket
- Connect Fetch to the internet using Wi-Fi or an ethernet cable
- Have your activation code ready. If you can’t find your activation code, learn how to get your activation code.
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What if I’m having trouble with my Fetch box?
If your Fetch box won’t start up, or you’re having other issues, follow our steps to troubleshoot Fetch.
For more information on getting started, Wi-Fi, power line adapters, the mobile app, multiroom, or your remote, refer to the Fetch User Guides.
Frequently asked questions
You can find your activation code in a number of places:
- Telstra sent you an SMS or email when you first ordered your Fetch, so check your past messages.
- You can also find the code in the My Telstra app. Go to Profile > Account Activity. Look for the notification that includes your Fetch activation code.
- Finally, you can find the code in the Fetch setup menu under Device info. Go to Manage > Setup > Options.
Contact us if you can’t find your activation code.
You can connect your Fetch device either by ethernet cable from your modem or Wi-Fi.
For troubleshooting steps on Wi-Fi and power line adapters, refer to the Fetch Wi-Fi User Guides.
Have your Parental PIN ready as you may need it to change your settings. If you can't find your PIN, you can reset it in the My Telstra app. Refer to I've forgotten my Parental PIN, how can I reset it?
Follow these steps so your Fetch remote can control your Fetch box and TV at the same time. With the Fetch box and TV on:
- Press Menu on your Fetch remote
- On the Fetch main menu, choose Settings and select Audio & Visual
- Go to Advanced, then TV Control and select the check box.
If you still experience issues, your TV may not be compatible with TV control.
To turn off TV control, follow the previous steps and deselect the check box.
Once you have turned on TV control, you can turn your TV on or off using the Fetch remote:
- Press 123… on the remote. This will light up the TV (power) button
- Press the power button. If there is no light when you press it, you won't be able to turn on or off your TV.
If you’re having issues with your remote control, refer to How do I use or troubleshoot the Fetch remote?
To use your mobile or tablet like a remote control for your Fetch box, download the Fetch Mobi app from the Apple App Store or Google Play.
When you open the app, you'll be prompted to sign in using your Fetch ID / Activation Code and PIN.
You can register up to three mobile devices at any time and the number of devices you can watch on varies depending on what you are watching.
For more information, refer to the Fetch User Guides.
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