Get help with BINGE

If you have successfully cancelled your subscription, you will receive a confirmation email from BINGE, which will be sent to the email address linked to your BINGE account when signing up through Telstra.

Managing your BINGE subscription is made simple and easy.

To update or change your account details and settings, upgrade or downgrade your subscription, change your payment method or cancel your BINGE subscription, here’s how:

Simply ensure you are logged into Hubbl My Account on a web browser, and then select one of the links below.

• Change your account details to update or change your account details and settings
• Change your password
• Change your payment method or credit card - you can select your Telstra bill as your payment method at sign up. If you change the payment method to credit card you cannot revert back to Telstra as your payment method.
   

Alternatively, you can go to Manage your account.

To stop your BINGE subscription appearing on your Telstra bill, follow the steps below. You don’t need your BINGE login details.

Good to know: This only cancels your Telstra billing payment method, it does not cancel your BINGE subscription. BINGE will contact you for a new payment method to continue using their service.

• Using web browser:
  1. Sign in to the Telstra My Offers Dashboard
  2. Choose your BINGE subscription
  3. Select Cancel Subscription
  4. Confirm cancellation.
• Using My Telstra:
  1. Sign into My Telstra
  2. Select Services, then Your subscriptions
  3. Choose your BINGE subscription and select Need to make changes?
  4. Select Cancel Subscription
  5. Confirm cancellation.

You can upgrade your package up to twice a month (i.e. from Standard to Premium).

Upgrading your BINGE subscription is effective from the moment you upgrade your package, enabling you to use the new features straight away. Because of this, you're billed for the difference between the subscription plans for the remainder of the billing month via a pro-rata charge. The pro-rata amount will be calculated from the upgrade date to the end of the regular billing month. Once that billing month has ended, you’ll be charged the new amount for your subscription on your regular billing date.

Downgrades don’t kick in until the start of the next billing month, so the price change won’t come into effect until the first day of your next billing month.

Change your BINGE subscription

If you have forgotten your BINGE password:

1. Go to the BINGE login page
2. Select Forgot password? below the Login option
3. Enter the email linked to your BINGE account
4. Follow the prompts in the email sent to you to reset your password.

If you’ve forgotten the email address you signed up to BINGE with, sign in to manage your account with your mobile number to view your contact details.

When you’re streaming on BINGE, the amount of data you use can differ depending on factors such as:

• The quality of your stream - whether it’s in Standard Definition (SD) or High Definition (HD)
• The amount of time spent watching.
   

The information below breaks it down to give you a better idea:

• Standard Definition (SD)
  • 1 hour > 360p/480p/540p = 0.3GB/0.5GB
  • 2 hours > 360p/480p/540p = 0.6GB/1GB
     
• High Definition (HD)
  • 1 hour > 720p/1080p = 1.5GB/3.25GB
  • 2 hours > 720p/1080p = 3GB/6.5GB