Get help with Xbox All Access

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    Xbox All Access

    From 15 April 2025, we will no longer be supporting Xbox All Access subscriptions. Your subscription will end on or after this date, and any charges incurred after that will be credited on your next bill. You can still buy Xbox Series X/S consoles and Xbox Game Pass Ultimate separately on our website.

    Learn more about the changes to Xbox All Access.

    Xbox consoles have in built safety features that let you control what content your family members can access based on the content’s age rating.

    • Age settings control a child’s access to specifically rated games, movies, TV shows, and music
    • Content restrictions control what a child can see and purchase in the Microsoft Store
    • Web filtering determines what websites children can visit
    • “Ask a parent” option enables parents to control purchases in the Microsoft Store.

    Find out more about Xbox’s online safety and privacy settings.

    You can pay your bill by direct debit, BPAY®, over the phone or in person. Find out how you can pay your bill.

    No, Xbox All Access offers you the ability to pay off your console over 24 months. If you cancel your Xbox All Access, you will need to pay out the balance remaining on your console, which will be charged as a once-off payment in your next Telstra bill.  Your membership will end at the end of that billing month. Find out more about Early Termination Charges.

    No, all purchases made on the device itself will be billed to the credit/debit card attached to your Xbox account.

    Managing my Xbox All Access service

    You can manage and find information about your Xbox All Access membership under ‘Services’ in My Telstra in app or in a browser.

    My Telstra app

    1. Download or open the My Telstra app
    2. Tap on the Services tab in the bottom bar and select the service you'd like to view
    3. You’ll be able to see your plan details and buy additional accessories and extras.
       

    My Telstra in a browser

    1. Sign in to My Telstra in a browser
    2. From the Home page, select Services at the top of your screen
    3. Next to Internet of Things, select the Manage link
    4. You’ll be able to see your plan details and buy additional accessories and extras.

    Xbox All Access includes the console and an Xbox Game Pass Ultimate subscription.

    Any remaining console repayments will be charged as a one-off payment in your next bill and your subscription will finish at the end of that billing month. Find out more about Early Termination Charges.

    If you've already paid for the console, you can cancel your Xbox Game Pass Ultimate subscription at any time.

    To cancel Xbox All Access, contact us.

    Xbox Game Pass Ultimate

    Xbox Game Pass Ultimate includes over 100 high-quality games for compatible consoles, PCs, phones and tablets, all the benefits of Xbox Live Gold, and an EA Play membership, all for one low monthly price.

    EA Play is a console and PC gaming subscription that gives members access to

    • EA’s best-loved series and top titles on console and PC
    • exclusive in-game challenges and rewards
    • special member-only content
    • exclusive trials of upcoming new games from best-loved franchises and top titles.

    When the EA Play member benefit unlocks for Xbox Game Pass Ultimate members, users who have both Xbox Game Pass Ultimate and EA Play purchased through the Microsoft Store will have their EA Play membership cancelled and any remaining EA Play time over 50 days will be rounded up and converted to the nearest whole month of Xbox Game Pass Ultimate at a ratio of 3:1.

    For example, if you have between 50 days and 3 months of EA Play already on your account when EA Play comes to Ultimate, you will have 1 month of Xbox Game Pass Ultimate added to your account. If you have between 4 months and 6 months of EA Play already on your account when EA Play comes to Ultimate, you will have 2 months of Xbox Game Pass Ultimate added to your account.

    Learn more about Xbox Game Pass.

    Xbox Game Pass Ultimate and Xbox Game Pass for PC members receive EA Play. EA Play Pro is only available through EA’s PC platform, Origin.

    To activate the Game Pass subscription that is part of Xbox All Access on your Xbox Series S or Xbox Series X, you will need to sign into your chosen Microsoft account on your new console and select the ‘Claim it’ icon.

    Once redeemed you can access and manage content in the My Games & Apps screen. Find out how to redeem Game Pass Ultimate online.

    You can sign up to Xbox Game Pass Ultimate through My Telstra.

    Troubleshooting

    With Xbox All Access, you own the console and have activated a Game Pass Ultimate membership. Your Xbox console has a two-year warranty (two years for the controller and accessories), irrespective of the length of time you stay connected to Xbox All Access. To make a warranty claim, please find a store or contact us.

    If you are a consumer under the Australian Consumer Law, our goods come with guarantees that cannot be excluded under that law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    To retrieve your login or password, visit Xbox support for step-by-step instructions.

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