Get help with Sony PlayStation 5 console

You can use the PS5 set-up guide for step-by-step instructions on how to set up your new console. 

You'll need to create a PlayStation 5 account to use your PS5. It's free to create an account, you can also set up your child’s account and you don't need to provide any payment details (unless you wish to purchase games online via the PlayStation store). The set up of a PlayStation Network services account is required for security, online safety and lets you connect with other gamers and purchase games through the PlayStation Store.  

To get games for your PS5, you have two options: you can buy physical discs or download them digitally.  

If you have the PS5 Slim with a disc-drive you can enjoy the flexibility of both formats, with games purchased online from the PlayStation Store using your active PlayStation account and physical games available from retailers.  

If you have the PS5 Slim digital-only edition you can purchase digital games online from the PlayStation Store using your active PlayStation account. 

PS5 have parental control options and safety features in place, you can find safety tips and tools for gamers of all ages in the PlayStation Safety centre.

For technical support for your PS5 console, you can explore PlayStation Support for set-up, troubleshooting and manuals.  

If you're experiencing outages or connection issues with your Telstra home internet, you can sign in to My Telstra or contact us for technical support and more troubleshooting tips.     

Our products, including PlayStation 5, have a manufacturer’s warranty which covers manufacturing faults with the product on particular terms set by the manufacturer. You’ll usually be entitled to a replacement or repair of your product if a manufacturing fault happens during the term of the manufacturer’s warranty period. Visit Sony PlayStation Repairs and Support for more information.
 

Consumer Guarantees

For products you buy from us, you also have legal rights known as Consumer Guarantees. This includes a guarantee that those products will be fit for purpose, safe, durable, acceptable in appearance and free from faults for a reasonable period of time having regard to factors like the type of product and its cost. Consumer guarantees apply regardless of any manufacturer’s warranty or Telstra policies and can apply even after the manufacturer’s warranty has ended.

If you are a consumer under the Australian Consumer Law, our goods come with guarantees that cannot be excluded under that law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Learn more about your consumer rights, warranties and faulty products.