Accessibility, inclusion and belonging
Find out how we're committed to making our digital world accessible for everyone.
Access for everyone
Connectivity is an essential part of life
Everyone should have the opportunity to benefit from affordable connectivity. Learn how we're empowering access for everyone.
Low-cost connectivity for those who need it
We offer a range of discounted ways to pay your bill that might better fit your needs and budget.
Concession offers
You could be eligible for a range of offers such as our Starter Mobile Plan with a monthly recurring discount or credit.
Pre-Paid credit
You may be eligible for our complimentary six month Pre-Paid recharge with 70GB of data to ease the cost of living pressures. For use in Australia.
Centrelink Telephone Allowance
You may be eligible for an allowance to help with phone and internet costs.
Pay, your way
We offer multiple ways to pay. Payment options are listed on your Telstra bill. You can also choose to pay via Centrepay with regular deductions from your Centrelink payments.
Helping you stay connected with free access
Free calls and Wi-Fi at payphones
We offer free national calls to anyone, anywhere in Australia at all Telstra payphones.
We also offer free Wi-Fi at all Telstra enabled payphones so you can connect with crisis support services, like Ask Izzy.
Free calls to crisis lines
Access essential support from your mobile and all Telstra payphones.
Low-cost connectivity from Belong
If the Telstra discounts and special offers are still outside your budget, Belong is our low-cost, value-packed brand that offers lower cost alternatives.
Supporting you in times of need
Offering a range of support services for payment assistance, domestic and family violence, disasters, Priority Assistance, critical illness and in the event of a death.
Digital and community inclusion
First Nations customers and communities
Speak to our First Nations Connect team about access, affordability and digital ability.
Family hub
A digitally-savvy family stays safe, informed, and connected online. Explore our tools and resources to help your family safely navigate the online environment.
Use Telstra Plus points
If you need to upgrade or replace your device, you can save on the amount you pay by using your Telstra Plus points in the Rewards Store.
Eligibility criteria apply to join Telstra Plus.
Rather get in touch? Let's get you connected
My Telstra app
Help made easy with the My Telstra app
Online help & support
Find answers to your frequently asked questions.
Multilingual support
Speak with us in your preferred language. We've got you covered.