Get help with my Telstra Smart Wi-Fi Booster

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    About the Telstra Smart Wi-Fi Booster

    Yes, the Telstra Smart Wi-Fi Booster is only available for Telstra customers on an eligible Home Internet plan with a compatible Telstra Smart Modem.

    No, once your Telstra Smart Wi-Fi Booster has paired with your smart modem, it will have the same network name and password as your Telstra Smart Modem.

    Set up your Telstra Smart Wi-Fi Booster

    You can have up to four Telstra Smart Wi-Fi Boosters connected to your Telstra Smart Modem.

    Compatibility

    The Telstra Smart Wi-Fi Booster is intended to give you wall to wall Wi-Fi inside the home. We cannot guarantee coverage outside your home.

    The Telstra Smart Wi-Fi Booster works on all nbn connections. You also need a Telstra Smart Modem (Gen 3, Gen 2 or Gen 1.1) to use the booster. The Telstra Smart Wi-Fi Booster is not designed to work on ADSL or cable connections.

    No, Telstra Smart Wi-Fi Boosters are exclusive to Telstra Broadband customers and are only compatible with Telstra Smart Modems.

    Yes, the Telstra Smart Wi-Fi Booster Gen 3 is backwards compatible with all Telstra Smart Modems.

    No. The Telstra Smart Modem Gen 3 is only compatible with the Telstra Smart Wi-Fi Booster Gen 3. 

    You may not need the Telstra Smart Wi-Fi Booster Gen 2 as the Telstra Smart Modem Gen 3 has more powerful Wi-Fi. If you’ve got the Telstra Smart Modem Gen 3 and you’re still having issues with your Wi-Fi, log in to My Telstra to view further troubleshooting tips.

    You'll need to upgrade to a Telstra Smart Modem to use a Telstra Smart Wi-Fi Booster.

    If you have a Telstra Smart Wi-Fi Booster and receive another Wi-Fi Booster under our Wi-Fi Guarantee, you will receive a Telstra Smart Wi-Fi Booster Gen 3.

    Once the 24-month Wi-Fi Guarantee commitment has ended, you can purchase  a Telstra Smart Wi-Fi Booster Gen 3 so long as you have an eligible Telstra nbn plan.

    Wi-Fi Guarantee

    If you're not happy with your Wi-Fi coverage, we'll work with you to ensure your coverage reaches every room. This may include:

    We may also send you up to three additional Telstra Smart Wi-Fi Boosters, at no additional cost.

    To order an additional booster:

    1. Go to telstra.com/fixwifi to run network checks and place order if eligible
    2. Call 13 22 00.

    The Wi-Fi Guarantee is included when you add a Telstra Smart Wi-Fi Booster to any Telstra eligible nbn internet plan.

    To be eligible for the guarantee you must:

    • be on a Telstra nbn internet plan or be able to switch to the nbn network with Telstra
    • have a Telstra Smart Modem (1.1, 2.0 or 3.0) or agree to upgrade to a Telstra Smart Modem

    Yes, if you don't have a Telstra Smart Modem, then you'll receive a $0 upgrade to the Telstra Smart Modem when you add the Smart Wi-Fi Booster to your eligible Telstra nbn plan.

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