Can I move my Smart Modem to another room?

You can move your Telstra Smart Modem to another room in your home to enable your internet and phone connection where it suits you.

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    How do I change the location of my Telstra Smart Modem?

    Each nbn® technology type has a different Network Boundary Point, where the nbn cabling ends, and yours begins. The technology type at your home, will determine what changes can be made to your in home wiring. A registered cabler can connect a new LAN or phone outlet for a fee, so you can relocate the Telstra Smart Modem.

    Can I move my telephone to another room?

    When your service is switched to the nbn network, your telephone handset needs to be plugged into your smart modem located next to the nbn co connection box. Any other existing phone outlets in the house will no longer be active.

    If you’d like to use these outlets or install new phone outlets, you’ll need to engage a registered cabler for a fee. You can find more information on registered cablers at the ACMA website.

    Or you can use a phone that comes with wireless handsets.

    The following diagrams outline the different technology types on the nbn network.

    Diagram showing how nbn hybrid fibre coaxial connects to your home and devices, as described below.

    How the nbn hybrid fibre coaxial connection works

    The nbn hybrid fibre coaxial is a technology that combines an optical fibre and coaxial cable and is the same technology used to connect Foxtel.

    1. nbn co technician cabling only
      Connects from the nbn co connection box outside your home to the nearest wall socket inside your home.
    2. Network boundary
      Where the nbn co cabling ends and the customer cabling begins. The network boundary is at the first wall socket.
    3. Customer cabling only
      Cabling that begins inside your home where the nbn co cabling ends. A registered cabler is needed to connect the cable to different locations, or wall sockets, inside your home.
    4. Connecting to a wall phone socket
      To connect to an existing or new phone socket in another room, you will need a registered cabler.
    5. A splitter is only needed if you have Foxtel
      A splitter is a device that sits between the nbn co connection wall socket inside your home and your devices. It splits the cable signal to two or more devices, e.g. your Smart Modem and Foxtel.
    6. Telstra Smart Modem
      Your Smart Modem is connected via an Ethernet cable to the nbn co connection device.
    7. Ethernet cable
      A cable used to connect the Smart Modem to the nbn co connection device and to your in-home devices in place of Wi-Fi.
    8. nbn co connection device inside your home
      A device supplied by the nbn co that sits next to your Smart Modem and is connected via an Ethernet cable.
    9. LAN outlet
      A registered cabler can connect a LAN outlet on the wall of another room to relocate your Smart Modem.
    10. nbn co connection box outside your home
      The nbn co connection box sits on an external wall of you home and contains the fibre to the curb (FTTC) cables.
    11. Coaxial cabling
      Includes fibre to the curb (FTTC) cabling and cabling to the nearest wall socket inside your home.

     

    Diagram showing how nbn fibre to the curb connects to your home and devices, as described below.

    How the nbn fibre to the curb connection works

    The ®fibre to the curb (FTTC) uses both fibre and copper wiring to connect your home to the broadband internet.

    1. nbn co technician cabling only
      The fibre connection runs almost all the way to your home from the telecom pit and connects to the existing copper cabling to complete the connection to the first wall socket in your home.
    2. Network boundary
      Where the nbn co cabling ends and the customer cabling begins. The network boundary is at the first wall socket.
    3. Customer cabling only
      Cabling that begins inside your home where the nbn co cabling ends, i.e. at the network boundary. A registered cabler is needed to connect the cable to different locations, or wall sockets, inside your home.
    4. Twisted copper cabling
      Existing copper wiring running from outside your home to the wall socket inside your home.
    5. First wall socket
      The first wall socket is where the nbn co connection device is connected.
    6. nbn co connection device inside your home
      A device supplied by the nbn co that sits next to your Smart Modem and is connected via an Ethernet cable.
    7. Ethernet cable
      A cable used to connect the Smart Modem to the nbn co connection device and to your in-home devices in place of Wi-Fi.
    8. Telstra Smart Modem
      Your Smart Modem is connected via an Ethernet cable to the nbn co connection device. 
    9. Connecting to a wall phone socket
      To connect to an existing or new phone socket in another room, you will need a registered cabler.

    Diagram showing how nbn fibre to the node connects to your home and devices, as described below.

    How the nbn fibre to the node connection works

    The nbn fibre to the node (FTTN) connection uses the existing copper phone wiring and internet network from a nearby fibre node to connect the broadband internet in your home. This connection doesn’t need an nbn co connection device.

    1. nbn co technician cabling only
      The fibre connection runs almost all the way to your home from the telecom pit and connects to the existing copper cabling to complete the connection to the first wall socket in your home.
    2. Network boundary
      Where the nbn co cabling ends and the customer cabling begins. The network boundary is at the first wall socket.
    3. Customer cabling only
      Cabling that begins inside your home where the nbn co cabling ends, i.e. at the network boundary. A registered cabler is needed to connect the cable to different locations, or wall sockets, inside your home.
    4. Twisted copper cabling
      Existing copper wiring running from outside your home to the wall socket inside your home.
    5. First wall socket
      The first wall socket is where the Telstra Smart Modem is connected.
    6. Telstra Smart Modem
      Your Smart Modem is connected directly to the first wall socket.
    7. Connecting to a wall phone socket
      To connect to an existing or new phone socket in another room, you will need a registered cabler.

    Diagram showing how nbn fibre to the basement connects to your home and devices, as described below.

    How the nbn fibre to the basement connection works

    The nbn fibre to the basement (FTTB) is a fixed line connection used to connect apartment blocks and other large buildings to broadband internet. A fibre optic line runs to an nbn node installed by nbn co in the building’s communication room. Then the existing copper wiring in the building is used to connect each individual apartment to the nbn network.

    1. nbn co technician cabling only
      The fibre connection (FTTB) runs to the nbn fibre node inside the building basement called the nbn DSLAM (Digital Subscriber Line Access Multiplexer) which is connected to an MDF (Main Distribution Frame).
    2. Network boundary
      Where the nbn co cabling ends and the customer cabling begins. The network boundary is at the first wall socket inside each apartment.
    3. Customer cabling only
      Cabling that begins inside your apartment where the nbn co cabling ends, i.e. at the network boundary. A registered cabler is needed to connect the cable to different locations, or wall sockets, inside your apartment.
    4. Fibre (FTTB) cabling
      Fibre cabling running from the nbn network to the building’s communication room and MDF.
    5. nbn DSLAM
      nbn       fibre node inside the building basement which is called the nbn DSLAM (Digital Subscriber Line Access Multiplexer).
    6. Twisted copper cabling
      Existing copper wiring that connects the nbn DSLAM to the MDF in the building’s communication room and used to connect the nbn to the first wall socket inside your apartment.
    7. MDF
      The building’s communication room has an MDF (Main Distribution Frame) which is a central connection point for the telecommunication cables used in your building.
    8. First wall socket
      The first wall socket is where the Telstra Smart Modem is connected in the apartment.
    9. First wall socket in the second apartment
      The first wall socket is where the Telstra Smart Modem is connected in the apartment.
    10. First wall socket in the third apartment
      The first wall socket is where the Telstra Smart Modem is connected in the apartment.
    11. Telstra Smart Modem
      Your Smart Modem is connected directly to the first wall socket in your apartment.
    12. Connecting to a wall phone socket
      To connect to an existing or new phone socket in another room, you will need a registered cabler.

    Diagram showing how nbn fixed wireless connects to your home and devices, as described below.

    How the nbn fixed wireless connection works

    nbn fixed wireless transmits from a nearby base station to an antenna that is fitted to your roof and connects to an nbn co network termination device inside your home via coaxial cabling.

    1. nbn co technician cabling only
      nbn       coaxial cabling runs from the antenna on your roof to the nbn co network termination device inside your home.
    2. Network boundary
      Where the nbn co coaxial cabling ends and the customer cabling begins. The network boundary is the nbn co network termination device.
    3. Customer cabling only
      Cabling that begins inside your home where the nbn co cabling ends, i.e. at the network boundary. A registered cabler is needed to connect the cable to different locations, or wall sockets, inside your home.
    4. nbn co outdoor antenna
      The nbn co outdoor antenna is fitted to your roof by an nbn co technician.
    5. nbn co coaxial cabling
      The nbn co technician will run a coaxial cable from the outdoor antenna on your roof to the nbn co network termination device inside your home.
    6. nbn co termination device
      A device supplied by nbn co that sits next to your Smart Modem and is connected via an Ethernet cable.
    7. Ethernet cable
      A cable used to connect the Smart Modem to the nbn co network termination device and to your in-home devices in place of Wi-Fi.
    8. Telstra Smart Modem
      Your Smart Modem is connected via an Ethernet cable to the nbn co network termination device. A registered cabler can connect a LAN outlet on the wall of another room to relocate your Smart Modem.
    9. Connecting to a wall phone socket
      To connect to an existing or new phone socket in another room, you will need a registered cabler.

    Diagram showing how nbn fibre to the premises connects to your home and devices, as described below.

    How the nbn fibre to the premises works

    nbn fibre to the premises (FTTP) uses fibre optic cabling to connect to the broadband internet via an nbn co premises connection device located outside your home. The fibre cabling continues inside your home and connects to an nbn co network termination device.

    1. nbn co technician cabling only
      nbn       co fibre cabling runs from the nbn co premises connection device outside your home to the nbn co network termination device inside your home.
    2. Network boundary
      Where the nbn co fibre cabling ends and the customer cabling begins. The network boundary is the nbn co network termination device inside your home.
    3. Customer cabling only
      Cabling that begins inside your home where the nbn co cabling ends, i.e. at the network boundary. A registered cabler is needed to connect the cable to different locations, or wall sockets, inside your home.
    4. nbn co premises connection device
      The nbn co premises connection device is fitted to the external wall of your home by an nbn co technician.
    5. nbn fibre cabling
      The nbn co technician will run a fibre cable from the nbn co premises connection device fitted on the external wall of your home to the nbn co network termination device inside your home.
    6. nbn co network termination device
      A device supplied by the nbn co that sits next to your Smart Modem and is connected via an Ethernet cable.
    7. Ethernet cable
      A cable used to connect the Smart Modem to the nbn co network termination device and to your in-home devices in place of Wi-Fi.
    8. Telstra Smart Modem
      Your Smart Modem is connected via an Ethernet cable to the nbn co network termination device. A registered cabler can connect a LAN outlet on the wall of another room to relocate your Smart Modem.
    9. Connecting to a wall phone socket
      To connect to an existing or new phone socket in another room, you will need a registered cabler.

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