I ordered Telstra home internet – what happens next?
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Check your in-store paperwork or your email inbox for confirmation and the next steps from us. If you ordered online, we’ll send you an order reference number via your preferred contact method.
If you have a Telstra ID, you can check the progress of your order and appointment times through My Telstra, or Track my order.
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Sign in to the My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more
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If you don't use My Telstra, you can still chat with us online.
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