Troubleshoot my email issues

Search suggestions will appear below the field as you type
    No results found

    If you’re having trouble with your email, Telstra’s smart troubleshooting tool can help identify an email problem and provide instructions to fix it. The tool works with many popular Mac and Windows mail programs including Outlook, Apple Mail, and Windows Mail.

    Troubleshoot a problem

    Can it find my POP3 details?

    Yes - the smart troubleshooting tool can provide all POP3, IMAP and SMTP details for use with mobile phones and tablets.

    Rather get in touch? Let's get you connected

    Sign in to the My Telstra app

    View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more

    Chat with us

    If you don't use My Telstra, you can still chat with us online.

    Multilingual support

    If you'd like to speak with us in your preferred language, we've got you covered.