The payment methods available to your business depend on your plan. If you receive a bill via SMS or email, you'll find the payment options listed on your bill.
If you have an upfront plan, you can choose AutoPay to settle your business account.
AutoPay is the automatic payment you set up to pay for your upfront services using your nominated credit card, debit card or bank account.
If you pay your business account with AutoPay, you'll get a reminder 3 days before the payment is debited from your chosen account. If your payment is due on a date that isn’t in every month (e.g. 31st), it’ll be paid the following day.
Changes to a service part-way through a monthly charging cycle are effective immediately but aren't charged until your next AutoPay payment date. For one-off charges like device payout fees and installations, we issue an invoice ten business days before your default AutoPay method is debited.
Using the My Telstra app, you can manage your AutoPay payment method, see upcoming charges, and download past payment receipts once they’re processed.
You won't be charged transaction or late fees when you pay with AutoPay.
For customers on the Upfront plan who receive a bill, the following payment methods are available to pay your bill.
Call 1300 369 666 and follow the prompts. You’ll need your Telstra account number before you call, then you can pay with your debit or credit card.
Fees apply. Find out more about debit and credit card fees.
To pay in person, find a store or locate an Australia Post office.
Fees apply. Understand fees on payment methods.
You'll be unable to pay for your Upfront Plan via PayPal.
You can view upcoming charges and payment dates for your account (1 month in advance) in the My Telstra app.
In My Telstra, you can also:
Speak to us in your preferred language. We've got you covered.
We're here to listen and answer your questions.
Our in-store business experts can review your account and make sure you have the best solution for your business needs.