What is an IP address?

An IP address is the unique identification number that every single device which connects to the internet receives. Your device's IP address is what lets it communicate on the internet.

There are two common types of IP Addresses - 'Dynamic' and 'Static'.

A dynamic IP address is randomly assigned each time you connect to the internet.

A static IP address is a consistent IP address assigned to you for your use. This needs to be manually configured.

Static IP addresses have some real benefits. Having the same IP address every time you go on the internet means you can:

• Connect to secure networks remotely if your IP address needs to be on an approved list
• Access your file and mail services remotely
• Allow others to connect to servers that you create
• Access security camera feeds remotely where those require a consistent IP address.

If you have an nbn® home internet service, you can add a static IP address for $0 on a Business plan and $10 a month on a Consumer plan. To add a static IP to an existing fixed internet service:

1. Sign in to My Telstra.
2. Locate ‘Services’ and select the internet service you want to add a static IP to.
3. Select ‘Extras’.
4. Select ‘Add static IP address’.
5. You’ll find details about static IP addresses, applicable monthly charges and links to further information about static IP services. Select ‘Next’.
6. Select ‘Add static IP address’ to add a static IP to your service.
7. Select ‘Done ’.
8. Your static IP service will be activated within 24 hours.

You will be notified via your nominated communication preference when your static IP has been activated. If you need more help call 13 22 00.

To cancel an active static IP address that you are no longer using:

1. Sign in to My Telstra.
2. Locate ‘Services’ and select the internet service you want to remove the static IP from.
3. Select ‘Extras’.
4. Select ‘Manage static IP address’.
5. You’ll find details about your static IP address as well as any applicable monthly charges.
6. Select ‘Remove’.
7. Your static IP service will be deactivated within 24 hours. You will be notified via your nominated communication preference when your Static IP address has been removed.

If you're unable to connect to the internet, check your Advanced DNS Settings. As a Telstra customer, you should use the DNS server IP addresses which are assigned to you dynamically during login.

If this isn't possible, please see our Advanced DNS Settings.