nbn network access technology upgrade for your business

nbn will need up to 6 weeks to prepare your fibre (FTTP) upgrade for installation. nbn may need more time for highly complex upgrades or instances where additional cabling is required. During this time, we will set you up on a plan that’s compatible with your existing nbn tech. Once the fibre upgrade process is complete, we'll move you over to your selected high-speed plan. We won't disconnect your existing connection until your new Fibre to the Premises (FTTP) tech type is connected. You also won’t pay for the high speed-plan until we move you over.

Note: Once you’ve chosen to upgrade to FTTP, you can’t go back to your old connection.

1. An nbn® approved installer may need to visit to assess the outside of your premises and identify any obstacles for your upcoming fibre (FTTP) upgrade installation appointment. You do not need to be there at this time.
2. Once external checks are complete, we’ll call you to book an installation date.
3. On the day of the upgrade, the process will take 3-4 hours. Someone over 18 needs to be at the premises during the upgrade.
4. Once the upgrade is complete, you can complete the installation yourself. Simply unplug your modem from the old connection and plug it into the new FTTP connection. It will take a few moments to sync up. And you’re done.
5. If you need help getting connected or if your setup requirements are complex, we can professionally install your modem for $299. We’ll setup your modem with your new connection box and make sure phone lines, printers and other hardware are also connected.

Note: Make sure to plug your replacement 4G Backup dongle into your Telstra Business Smart Modem, as your current 4G Backup dongle has been disconnected. 4G coverage required.

More on setting up your Business Smart Modem for nbn

If you’re leasing, make sure that you have the landlord or property manager's permission before the visit. The technician may need to do work that will need approval - such as drilling into the property walls.

The work involves:

• Installation of the nbn fibre lead-in with nbn utility box and drop cable
• Installation of nbn utility box to the property’s external wall and internal nbn connection box and power supply. 

Internet

To avoid downtime, nbn® will leave your existing connection active while they install your new (FTTP) connection and ensure it’s up and running before they switch you over. During the upgrade, there may be a temporary interruption to your service. This could be anywhere from 15-30 minutes depending on the required activities and the current nbn technology at your premises. We’ll help keep your business online during this time using 4G backup. Simply plug your replacement 4G Backup dongle into your modem to stay connected. 4G coverage required. When you unplug your modem from the old connection and plug it into the new FTTP connection, it may take a few minutes to sync up. You may also need to move your modem.

Inbound Calls

If you opt to retain your old phone number, there will be a period where customers will not be able to contact you as we move your number from your old service, to your new one. Any potential downtime will be 2-4 hours, and 24 hours in worst case scenarios. We will work with you to schedule the downtime to avoid as much disruption to your business operations as possible.

nbn® has set eligibility criteria for the upgrade program, including select addresses only and which plan you need to be on to receive the free FTTP tech upgrade based on your current tech type. If your current tech type is Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) you will need to choose the Premium plan or above to be eligible for a free tech upgrade.