Buying an additional nbn service
Most customers only need a single service at their address. Here’s some information about having an additional service.
What is an additional nbn service?
An additional nbn service is an extra service to the one that’s already set up at your address. If you order an additional service, we may need to install a new line if one isn’t available at the address, and you’ll need to set up another modem.
While most homes only need one service, there are a few examples of when you, your family or business might need more than one:
- You run a small to medium sized business at home and you need multiple services.
- You need an additional service to support working from home.
- Your residence is sub divided and you may be living in a duplex or granny flat.
- You live in a share house of heavy internet users
If you don’t have a spare line available, we’ll need to install one. This means it may take a little longer to get online, and additional fees may apply. Whether you have a spare line or need one installed, you’ll need an additional modem and a new plan. This means your household could be paying for multiple nbn services.
If you’re with another provider and want to transfer to Telstra instead, we can arrange to disconnect your existing service and set you up with a Telstra service. You can shop nbn plans to get started.
The speed we estimate for an additional service may be different from the speed we estimate for the primary service. That’s because we estimate each line at the address. Every line is unique and factors such as the age of the copper cable, the quality of the connectors, or environmental damage can impact the speed.
Check your address
We found multiple addresses. Please select yours from the list below.
Great!
Available
You can connect to the nbn™ network via Hybrid Fibre Coaxial technology.
There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the nbn™ network via Fibre to the Premises technology.
There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the nbn™ network via Fibre to the Building technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum speeds at your address
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Download speed0000 - 0000 Mbps
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Upload speed0000 - 0000 Mbps
The maximum speed ranges are determined by the technology nbn co makes available at your business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-premises set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.
When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.
These maximum speeds at your address shown here and in your plan options are for the existing line at the address only. If you need an additional service, we’ll notify you of the maximum and download and upload speeds of the additional line once it's connected. Do I need an additional service?
There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the nbn™ network via Fibre to the Node technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum speeds at your address
-
Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
The maximum speed ranges are determined by the technology nbn co makes available at your business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-premises set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.
When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.
These maximum speeds at your address shown here and in your plan options are for the existing line at the address only. If you need an additional service, we’ll notify you of the maximum and download and upload speeds of the additional line once it's connected. Do I need an additional service?
There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the nbn™ network via Fibre to the Curb technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum speeds at your address
-
Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
The maximum speed ranges are determined by the technology nbn co makes available at your business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-premises set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.
When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.
These maximum speeds at your address shown here and in your plan options are for the existing line at the address only. If you need an additional service, we’ll notify you of the maximum and download and upload speeds of the additional line once it's connected. Do I need an additional service?
There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the nbn™ network via Fixed Wireless technology.
There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the Opticomm access network. Please call us on 13 22 00 to find out more and connect.
There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected via Cable now
Available
Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
To connect to CABLE, contact our messaging team.
There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected via ADSL now
Available
Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
To connect to ADSL, contact our messaging team.
There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Our nbn, ADSL and cable plans are currently unavailable in your area.
Thanks for providing your address. Unfortunately, we are unable to identify the type of connection at the moment.
How do I set up an additional service?
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Select a plan
Choose an nbn plan to get started. -
Install your service
We’ll arrange an appointment if a technician needs to set up the service. -
Plug in your modem
You’ll need to plug in your modem to get connected.
2. Choose your month-to-month nbn plan
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$10 off for 12 mths, Essential , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$105 for 12 months
Then $115 per monthPlan speeds
nbn®50 | 50Mbps typical plan speed (9am-5pm weekdays)-
50Mbps
Download
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17Mbps
Upload
This plan's maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring and will be confirmed post connection.Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.Speeds experienced may be lower due to factors incl. in-premise set up/wiring.Speeds experienced may be lower due to factors incl. in-premise set up/wiring.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).
Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-premise setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).
Maximum speeds at your address on this plan:
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Mbps
Download
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Mbps
Upload
We recommend a lower plan as this plan’s maximum download speed is 50 Mbps and your nbn connection supports a maximum download speed below 25Mbps.
If your maximum upload speed is higher than 4Mbps you may still experience faster upload speeds on this plan compared to the plan below.
This plan’s maximum download speed is 50 Mbps. You won’t be able to achieve this speed. Your nbn connection supports a maximum download speed of .
This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed.
This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring.Speeds experienced may be lower due to factors incl. in-premises set up/wiring.Speeds experienced may be lower due to factors incl. in-premises set up/wiring.Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Good for:
• Businesses with up to 5 concurrent users
• Simultaneous emails and browsing
• Video conferencing in High Definition (1080p) on two devices at once
• Fast transfer of large files and data
Good for:
• Businesses with up to 5 concurrent users
• Simultaneous emails and browsing
• Video conferencing in High Definition (1080p) on two devices at once
• Fast transfer of large files and data
Best for multiple users, Ultra HD video streaming and serious video gaming.
Amazing access for larger households with lots of high demand connected devices.
Fastest connection for larger households with multiple high-demand devices.
Plan inclusions
Free express delivery, no lock-in contracts and no connection fee.Free express delivery and no lock-in contracts. -
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$120 for 12 months
Then $140 per month
Better for:
• Businesses with up to 10 concurrent users
• Simultaneous emails and browsing
• Video conferencing in High Definition (1080p) on multiple devices at once
• Fast transfer of large files and online collaboration
• VPN support and remote network access
Better for:
• Businesses with up to 10 concurrent users
• Simultaneous emails and browsing
• Video conferencing in High Definition (1080p) on multiple devices at once
• Fast transfer of large files and online collaboration
• VPN support and remote network access
Better for multiple users, HD video streaming and video calling.
Plan inclusions
Free express delivery, no lock-in contracts and no connection fee.Free express delivery and no lock-in contracts. -
- First month for $1 offer: Available on $95 and $110 plans. For new customers only. Offer ends 10th of January 2022.
- Important: An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
- The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™ tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra.
- Plan prices: Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full.
- Installation: Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.
- nbn® New Development Charge: If you’re in a new development without existing phone or internet infrastructure, Opticomm may impose a $300 New Development Charge (NDC) or New Connection Charge (NCC) of up to $550 to connect you to the Opticomm access network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you, and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or Opticomm and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
- Telstra Smart Modem™: Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.
- Medical security alarms, lift phones and fire indicator panels: If you have a medical alarm, lift phone or fire indicator panel, you need to register these services with nbn co by calling 1800 227 300. Medical alarms can also be registered online at nbn.com.au/medicalregister. It’s important to understand that registering these services won’t prevent them from being disconnected when moving to the nbn network. As well as registering, you must also contact your medical alarm, lift phone or fire indicator panel provider to arrange the transfer of these services to the nbn network
nbn™, nbn co and other nbn™ logos and brands are trademarks of nbn co limited and used under licence
- BINGE Offer: 3 months BINGE Standard subscription available to Telstra customers who are new to BINGE with a consumer post-paid mobile or home internet plan. You can only redeem via the Telstra BINGE Hub or on your Telstra TV. BINGE Standard monthly fees (currently $14/mth) apply after offer period ends unless you change or cancel. Offer can also be applied to: BINGE Premium (for $4/mth during offer period). After offer period, standard monthly prices apply (currently BINGE Premium $18/mth), unless you change your pack or cancel before the end of your offer period. Billing: Not compatible with any other BINGE offers. Not compatible with some third party billing platforms. Telstra billing not available for existing BINGE subscribers on another payment method. One redemption per customer account. Requires internet and compatible device and sign up to BINGE Terms of Service. Data charges apply.
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