Mobile Speed Optimiser
Supercharge your mobile connection
Get faster typical large file download speeds when working and hotspotting in busy areas compared to our standard mobile plans.
Available to add-on to our upfront mobile and data plans. Requires a compatible device on our 4G or 5G network. Cancel anytime.
What is Mobile Speed Optimiser?
Mobile Speed Optimiser enhances your connection with the Telstra mobile network. It helps improve download speeds for high-bandwidth tasks in busy areas or during times of peak usage such as train stations, airports or shopping centres.
Increase your bandwidth
Download large files more quickly, share data more reliably and stream or scroll on the go especially during peak usage times.
'Megafy' your mobile
Turn your mobile into a mega hotspot with better speeds when you are tethering multiple devices. Perfect for working on the go or holidaying with the family.
Retire the robot voice
Talk to colleagues, friends, and family on mobile web video calls (FaceTime, Teams, Zoom etc) and enjoy clearer audio and video with minimal interruptions or freezing.
Optimised connection
Enhances your mobile connection when the network gets hectic so you can continue to do the work you need to do.
Optimise your mobile
Get Mobile Speed Optimiser for the first month on us then $10 per month thereafter.
Available to add-on to our upfront mobile and data plans. Requires a compatible device on our 4G or 5G network. Cancel anytime. Data shown may vary depending on network coverage.
How to activate
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Sign in to My Telstra
You can sign in via My Telstra web or app. If you don't have the app you can download it here.
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Select service
Select your mobile service, then choose the “Extras” tab.
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Select "Speed Optimiser"
Follow the prompts to activate (it may take up to an hour for it to come into effect).
More Optimiser products
MOBILE GAMING
Mobile Latency Optimiser
Help reduce the lag and increase responsiveness for the ultimate mobile gaming experience on most competitive and multiplayer games. Can't be used concurrently with Mobile Speed Optimiser.
Note: Can't be used concurrently with Mobile Speed Optimiser.
INTERNET OPTIMISER (FIXED)
Optimise your fixed network
Working, watching, or gaming? Internet Optimiser lets you prioritise what matters most.
Frequently asked questions
Plan compatibility
Mobile Speed Optimiser is available to add on to all our upfront mobile and data plans.
If your plan is eligible for Mobile Speed Optimiser, it will appear as an available extra for your service on My Telstra.
MBB devices
- Nighthawk M1
- Nighthawk M2
- 5G WiFi Pro & 4GX Hotspot
Handheld devices
- iPhones (iOS 14 onwards)
- all Android devices.
Mobile Speed Optimiser may or may not be compatible with any other device.
Not compatible with 3G devices.
Performance
Most customers achieve a typical uplift of 15% in mobile data speeds.
Performance reports will be available in My Telstra, providing a comparison view on average speed (in Mbps) with and without Mobile Speed Optimiser.
Mobile Speed Optimiser will have minimal impact on your device’s performance and its battery life.
- Sign in to My Telstra.
- Choose your mobile service, then select the ‘Extras’
- Select ‘Speed Optimiser’ in ‘Extras’
- You’ll be presented with a view of your averaged download speeds with and without Speed Optimiser.
- For a more detailed view per day, select ‘View daily speed breakdown’
Data takes 48 hours to update, shows the nearest decimal point and doesn’t include capped mobile data speeds.
Coverage and network
Mobile Speed Optimiser provides faster typical download speeds in times of high network traffic conditions, whether you're connected to the 4G or 5G network, compared to standard plans without Mobile Speed Optimiser. 5G devices will often connect to both 4G and 5G networks.
Your speeds will still be capped at 1.5Mbps if you exceed your data allowance and slowed further in busy periods. This speed is not suitable for HD video or high-speed applications and some webpages, videos, content, and files may take longer to load.
Your optimised connection should not have a noticeable effect for Customers on our standard plans without Mobile Speed Optimiser.
No, Mobile Speed Optimiser won’t improve your network coverage.
Data
Mobile Speed Optimiser doesn’t increase your monthly data allowance. Once you’ve exceeded your monthly data allowance, your speeds will be capped at 1.5Mbps until the end of your billing period. This speed is not suitable for High Definition (HD) video or high-speed applications and means that some webpages, video/social media content may take longer to load during busy periods.
No. You won’t pay excess data charges if you go over your included data allowance in Australia. Instead, your speed will be capped at 1.5Mbps. This speed is not suitable for High Definition (HD) video or high-speed applications and means that some webpages, video/social media content may take longer to load during busy periods.
Help and support
You can cancel Mobile Speed Optimiser using My Telstra, by visiting a Telstra store or Telstra Technology Business Centre, or by calling us.
To cancel using My Telstra, follow these steps:
- Sign in to My Telstra
- Choose your mobile service, then select the ‘Extras’ tab
- Select ‘Speed Optimiser’
- Click ‘Remove Speed Optimiser’
- You’ll have the option to provide a reason for cancellation before selecting ‘next’
- You’ll now be presented with a cancellation summary before selecting ‘next.’
At this stage both products are mutually exclusive. You can switch between Mobile Speed Optimiser and Mobile Latency Optimiser once per payment cycle.
They are the same add-on. Mobility Accelerator has been re-named to Mobile Speed Optimiser.
Wi-Fi
Mobile Speed Optimiser doesn’t work when you’re connected to Wi-Fi. It only works when you’re connected to Telstra’s 4G or 5G network.
Compatible devices
Mobile Speed Optimiser works on compatible 4G and 5G devices.
Switching between extras
You can switch between Mobile Speed Optimiser and Mobile Latency Optimiser.
Cancellation
You can cancel Mobile Speed Optimiser via My Telstra, visiting a Telstra store or Telstra Technology Business Centre, or calling us. See help and support for more on this. Cancellation of Mobile Speed Optimiser will take effect at the time of cancellation.
Capped speeds
If you exceed your data allowance, you can continue to access data at speeds of up to 1.5Mpbs and won't be charged any more for that usage.
Network speed
Your network speed may vary due to things like congestion, location, distance from the base station, local conditions, the device you’re using, hardware and software configuration, download source and upload destination.
All for use in Australia