Mobile Latency Optimiser
Get ahead of the game
Ditch the delay for more responsive online gaming performance on your mobile, compared to our standard mobile plans.
For most competitive and multiplayer games. Available to add-on to our upfront mobile and data plans. Requires a compatible device on our 4G or 5G network. Cancel anytime.
What is Mobile Latency Optimiser?
Mobile Latency Optimiser enhances the connection between your mobile device and our mobile network - great for gaming and other real-time applications.
Don't lug the lag
Game on the go. Stay ahead of your opponent with less lag for most online competitive and multiplayer mobile games.
Stay in sync
Stay aligned with your fellow gamers while mobile gaming with improved synchronisation and reduced jitter.
Smooth communicator
Ditch the message delivery delays and make your real time interactions fluid, crucial for dynamic and efficient communication.
Up your game!
Get Latency Optimiser for the first month on us then $10 per month thereafter.
Available to add-on to our upfront mobile and data plans. Requires a compatible device on our 4G or 5G network. Cancel anytime. Data shown may vary depending on network coverage.
How to activate
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Sign in to My Telstra
You can sign in via the web or the My Telstra app. If you don't have the app you can download it here.
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Select service
Select your mobile service, then select the “Extras” tab.
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Select "Latency Optimiser"
Follow the prompts to activate (it may take up to an hour for it to come into effect).
More Optimiser products
MOBILE PRODUCTIVITY
Mobile Speed Optimiser
Get faster typical download speeds when working or hot spotting in busy areas.
Can't be used concurrently with Mobile Latency Optimiser
HOME INTERNET
Optimise your network
To get the most from your home internet connection we have a range of add-ons for you.
Frequently asked questions
Latency
Latency is the time it takes for data to pass from point A (eg; your device) on a network to point B (eg; a gaming server). In respect to gaming, latency (typically measured in milliseconds), is the time it takes for data to reach the gaming server and make a round trip.
The delay or time it takes for data to move between points is known as lag. By reducing the time for information to travel between points, you can react or respond to incoming information faster. In terms of gaming, it may be the difference between you getting the edge over an opponent.
Speed is a measure of bandwidth which is the amount of data a device can download or upload at any given time. Latency on the other hand measures how quickly your device can communicate with other services on a network. Ideally you want low latency and inversely high bandwidth.
Plan compatibility
Mobile Latency Optimiser is available on all our upfront mobile and data plans.
If your plan is eligible for Mobile Latency Optimiser, it will appear as an available extra for your service on My Telstra.
MBB devices
- Nighthawk M1, Nighthawk M2, 5G WiFi Pro & 4GX Hotspot.
Handheld devices
- iPhones (iOS 14 onwards) and all Android.
Mobile Latency Optimiser may or may not be compatible with any other device.
Not compatible with 3G devices.
Usage
Your monthly report provides a view of data volume usage of optimised traffic. Optimised traffic comprises data that was enhanced by the “Mobile Latency Optimiser”. This traffic includes User Datagram Protocol (UDP)-class data packets typically used for online gaming and video streaming/conferencing applications.
- Sign in to My Telstra
- Choose your mobile service and select ‘Extras’
- Select ‘Latency Optimiser’ in ‘Extras’
- You’ll be presented with a view of what proportion of your traffic is optimised versus what isn’t
Data takes 48 hours to update.
Mobile Latency Optimiser will have minimal impact on your device’s performance and its battery life.
Data
No. You won’t pay excess data charges if you go over your included data allowance in Australia. Instead, your speed will be capped at 1.5Mbps. This speed is not suitable for High Definition (HD) video or high-speed applications and some webpages, videos. social media content and large files may take longer to load.
Help and Support
You can cancel Mobile Latency Optimiser via My Telstra, by visiting a Telstra store or Telstra Technology Business Centre, or by calling us.
To cancel using My Telstra, follow these instructions:
- Sign in to My Telstra
- Choose your mobile service, then select the ‘Extras’ tab
- Select ‘Latency Optimiser’
- Click ‘Remove Latency Optimiser’
- You’ll have the option to provide a reason for cancellation before selecting ‘next’
- You’ll now be presented with a cancellation summary before selecting ‘next.’
At this stage both products are mutually exclusive. You can switch between Speed Optimiser and Latency Optimiser once per payment cycle.
Wi-Fi
Mobile Latency Optimiser doesn’t work when you’re connected to Wi-Fi. It only works when you’re connected to Telstra’s 4G or 5G network.
Compatible devices
Mobile Latency Optimiser only works on compatible 4G and 5G devices.
Switching between extras
You can switch between Mobile Speed Optimiser and Mobile Latency Optimiser once per payment cycle.
Cancellation
You can cancel Mobile Latency Optimiser using My Telstra, by visiting a Telstra store or Telstra Technology Business Centre, or by calling us. See help and support for more on this. Cancellation of Mobile Latency Optimiser will take effect at the time of cancellation.
Capped speeds
If you exceed your data allowance, you can continue to access data at speeds of up to 1.5Mpbs and won't be charged any more for that usage.
Network speed
Your network speed may vary due to things like congestion, location, distance from the base station, local conditions, the device you’re using, hardware and software configuration, download source and upload destination.
For use in Australia.
Need help?
My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
Send us a message
We can answer your questions or help complete your order.
Find a store
Find your nearest Telstra Store or Wi-Fi hotspot.
Support
You’ll find more information about Internet Optimiser in our support section.