Kayo Sports

1. Using a web browser, go to the Telstra Offers Hub 
2. Sign in using your Telstra ID
   1. Need a new Telstra ID
3. Once you’ve signed in, you’ll be in the ‘My Offers’ page
4. Select the Kayo offer
   1. Please note: the offer only appears if you have an eligible service on your account
5. Select Sign up
6. You’ll be prompted to enter a One Time PIN before you can proceed (this verification code will be sent to the Telstra Account Holder)
7. You’ll be directed to Kayo to create an account, select a subscription plan and complete the sign up process
8. Because you have chosen to sign up to Kayo via your Telstra ID, the payment method defaults to Telstra Billing
   1. If you would like to select another payment method continue through the sign up process select credit card when confirming the payment method.
9. Review and accept Kayo’s terms and conditions and you’re ready to start streaming

1. Login to My Telstra with your Telstra ID
   1. Forgotten your Telstra ID
2. Navigate to the Services tab and select Your subscriptions
3. Click on the Offers tab
4. Select the relevant offer and redeem it on your eligible service.
5. You’ll be prompted to enter a One Time Pin before you can proceed (this verification code will be sent to the Telstra Account Holder)
6. You’ll be directed to the Kayo/Hubbl website to create an account with Hubbl, select a subscription plan (One or Basic) and complete the sign-up process)
7. Because you have chosen to sign up to Kayo via the My Telstra app, the payment method defaults to Telstra Billing (ie. the subscription amount is automatically added to your Telstra bill for payment)
   1. If you would like to select another payment method continue through the sign up process and select ‘credit card’ when confirming the payment method.
8. Review and accept Kayo’s terms and conditions and you’re ready to start streaming.

Your Kayo subscription is a no-lock in contract. If you cancel your subscription, you can continue to enjoy Kayo until the end of your current billing month. If you cancel Kayo from your Telstra Billing, you may not be able to select this billing payment method again if you reactivate your subscription. 

Cancelling my Kayo subscription online via Hubbl My Account:

1. Log in to My Account via a web browser.​
   Note: You'll receive a verification code via SMS, which you'll need to enter before proceeding. Didn't receive a code? Click here.​
2. Next to the app you want to cancel, click Edit.​
3. At the bottom of the screen, select Cancel App. This will take you back to the Manage Subscriptions screen.​
4. At the bottom of the Manage Subscriptions screen, click Continue.​
5. Review your changes and ensure that the subscription you wish to cancel appears under Removed Subscriptions, then select Confirm.​
6. You’ll then be presented with an onscreen message confirming you’ve cancelled the subscription. Click Done.​
7. You may then receive a quick survey on the subscription you cancelled. Click Finish.  

Note: To ensure you have cancelled, check the inbox of the email address associated with your account where you will have received an Order Confirmation email confirming your changes.​
After you’ve cancelled, you’ll still have access to the app until the end of your current billing cycle. When you cancel your Kayo subscription, you’ll still have access until the end of your current billing month. Customers with any additional months of an offer that cancel before the end of the offer period, will forfeit any unused months of their offer.

Cancelling Telstra billing via Web and My Telstra

To stop your Kayo subscription from appearing on your Telstra bill,  you can follow the steps below. You can do these steps even if you have forgotten your Kayo account log-in details.If you cancel Kayo from your Telstra Billing, you may not be able to select this billing payment method again if you reactivate your subscription.

Please note that cancelling this way only cancels your billing payment method via your Telstra bill, it does not cancel your subscription to Kayo at the same time.​

Once you have cancelled your payment method with Telstra, you will be contacted by Kayo to update your payment method in order to continue your subscription. If you choose not to do this, your subscription will be cancelled, and you will lose access to Kayo. 

Cancel using web browser:

1. Go to the Telstra My Offers Dashboard page. Sign in with your Telstra ID​
2. Select your Kayo subscription​
3. Select Cancel Subscription​
4. Confirm cancellation

Cancel using My Telstra:

1. Sign into My Telstra​
2. Select Services then select Your subscriptions​
3. Choose your Kayo subscription and select Need to make changes?​
4. Select Cancel Subscription​
5. Confirm cancellation​

Note: that by clicking Cancel, Telstra will no longer bill you for Kayo as you have removed Telstra as you preferred method of payment for this subscription. This change will be reflected on your Telstra bill. Alternatively, you can change your payment method to credit card.

Visit our Kayo support page for more FAQs.