Telstra: Empowering communities through technology
Communities and technology
We want to make sure every customer, from every background, has the tools and skills to take part in the online community.
Cyber security and safety
It's a team effort. We work hard to keep our networks safe but there are some really important things you need to do to keep your data private and stay safe from scams.
SCAM REPORTING
Helping you fight SMS and MMS scams
We’re helping all customers on the Telstra network join the fight against scammers by reporting SMS and MMS scams to a national phone number.
We'll help you keep your data private
It's such a quick and simple process to keep your personal information safe, it'll become second nature in no time. Let us show you how.
PROTECTING YOUR ACCOUNT
Simple security steps
So we know it's you (not someone else), a simple security process called 2-step verification is woven into all Telstra accounts.
RAISING SCAM AWARENESS
Five ways to spot a scam call
Rule of thumb: if it looks or feels like a scam, it probably is. Follow our tips for staying safe (and sceptical) from scammers.
LEARNING CYBER BASICS
Staying safe online
Good online security is at your fingertips. Learn some basic tools and tips to help improve your online safety.
Communities
Everyone deserves to experience the benefits of being online, even for the most essential things like, connecting with family and friends and accessing key services.
Helped over 1.4M customers in vulnerable circumstances stay connected
No matter your circumstances, we're here to help you stay connected.
We've helped over 1.4M customers experiencing vulnerable circumstances stay connected. Their situations could include domestic violence, illness, mental health issues, natural disasters, financial hardship or disability. They may speak languages other than English or live remotely.
We assisted these customers in the 2024 financial year.
Where to find help
If you or someone you know is in a difficult situation, we'll do everything we can to help you stay connected.
DOMESTIC & FAMILY VIOLENCE HELP
Keeping you safely connected
If you're experiencing or have left a domestic or family violence situation, we can help.
ACCESSIBILITY AND INCLUSION
Living with a disability
Almost 1 in 5 Australians identify as living with disability. So, we're committed to ensuring our products are accessible and inclusive of everyone.
DISASTER RELIEF
Staying connected when you need it most
If your service has been interrupted due to disaster, you may be eligible for an assistance package.
Payment assistance
Helping you when times are tough
Depending on your level of urgency, we have flexible options that can help keep you connected.
Chief Customer Advocate
Providing an independent voice, championing customers in vulnerable circumstances, and holding Telstra to account.
Regional and remote customers
CONNECTING YOU
We expanded our regional coverage by 240,000 km²
We connect Aussies from Broome to Bendigo - and every other corner of our beautiful country.
We've more than doubled our goal of 100,000km² additional regional coverage since FY21.
Connecting the remotest corners of Australia
Across remote and regional Australia, we're harnessing technology to connect people.
CONNECTING REMOTE AUSTRALIA
Better connectivity
We're committed to delivering world class communications for regional, rural and remote Australia. We've joined forces with a leading satellite provider to improve existing connectivity.
PROMOTING INCLUSION
Creating connected communities
We’re giving Australia’s remote and rural communities a $600K boost to foster inclusion and resilience.
KEEPING THINGS LOCAL
Our call centres
Most of our call centres are back on Australian soil. All Telstra stores are now owned and run by us (and managed by locals), we have dedicated teams working in regional cities and First Nations call centres.
Building digital skills
It's one thing to be better connected but things really come to life when you have the right skills.
LEARNING DIGITAL SKILLS
Over 423,000 Aussies improved their digital skills
We're committed to helping Aussies build their digital skills and confidence so they can take part in the online world.
Since FY21.
Our initiatives
CODE CLUB AUSTRALIA
Teaching young people
Telstra Foundation runs Code Club Australia, supporting schools and libraries to teach coding basics.
TECHY SAVVY SENIORS
A life of continuous learning
Our Tech Savvy Seniors Program helps older Aussies build their skills to use computers, tablets and smartphones with confidence.
DIGITAL INCLUSION INDEX
Equal access for everyone
Digital inclusion is about helping make sure everyone benefits from technology.
Stories
TELSTRA FOUNDATION
Maya Cares: supporting women of colour who face racism
BETTER CONNECTED
Our top tips for using technology to boost your wellbeing
TELSTRA FOUNDATION
Mello: Your pocket guide to positive mental health
Reports
report
Bigger Picture Sustainability Report
Where we're making the biggest impacts.
REPORT
Tech Savvy Seniors
Delivered in partnership with the NSW government and offered in 14 languages.
report
Modern Slavery Act Statement
How we manage and mitigate the specific risks of modern slavery in our operations and supply chains.