Other ways to recharge
Don’t have the app? Explore how else you can easily recharge.
My Telstra Express
No app, no worries.
Simply scan the QR code or tap the image if you’re already viewing on mobile for a quick way to recharge.
Digital recharge vouchers
Purchase a recharge voucher to give to someone else, or save it and use it to recharge whenever suits you.
My Telstra online
Quickly recharge your Pre-Paid services and save your payment details. You can also check your balance, track your data usage and more.
Eligibility criteria apply to join Telstra Plus.
Redeem Telstra Plus points
Telstra Plus members can earn points on eligible recharges, and then use those points to redeem on recharges.
Set and forget with auto recharge
Keep it rolling with auto recharge – set up once and you’re good to go.
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Sign in
Sign in to My Telstra and select the Pre-Paid service you’d like to set up auto recharge on (ensure it has a current active recharge).
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Choose
Select the auto recharge amount you’d like.
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Set-up
Select a saved payment method or add a new one and follow the prompts.
Explore Pre-Paid SIMs
Need a plan to get started?
Kick things off with one of our Pre-Paid SIM Kits and get connected on Australia’s best and most reliable network.
Why choose Telstra?
Australia’s largest mobile network
With coverage reaching 99.7% of the population, we’re the widest-reaching mobile network in Australia.
Sustainability at the forefront
Our packaging is made from renewable or recycled material, and we recycled or re-used over 700,000 devices in the 2024 financial year alone.
Industry-leading security
With a cyber security team monitoring our network 24/7, we take protecting our network from suspicious activity seriously.
Unlock more with Telstra Plus
Make the most of Pre-Paid with Telstra Plus. Earn points on eligible recharges to redeem on movie voucher deals, devices and more.
Eligibility criteria apply to join Telstra Plus.
Frequently asked questions
When you recharge before expiry, you’ll still have access to your previous recharge inclusions up to the original expiry date. Depending on which Pre-Paid Plan you’re on, your unused data may roll over to use with your new recharge.
Your new recharge period starts from the date you recharge your service.
For example, if you recharge your service 5 days before the expiry of your old recharge, you’ll have access to the inclusions of both your old and new recharge for 5 days. Then, you’ll have access to the inclusions of your new recharge, plus any unused data that has been rolled over (if eligible), until the expiry of the new recharge period.
Note: Inclusions for your old recharge will be used first.
Head to our Activation portal and follow the prompts.
You can recharge via SMS only when you have a digital recharge voucher. Once you have purchased one, you can send a free SMS to 125 100 with your 12-digit voucher PIN. To view your Pre-Paid balance, you can also text "balance", or for more information text “recharge”, to 125 100.
Yes, you can call 125 100 to recharge your Pre-Paid mobile service.
When your recharge expires, you will move into a ‘recharge only period’ until you recharge.
During this period you won’t be able to access data. You’ll still be able to receive calls, but you’ll only be able to make outbound calls to:
The 125 8887 recharge hotline, a free-to-call number for your Telstra Pre-Paid service
Emergency numbers like 000 and 112 - find out more on the Triple Zero (000) website
Freecall phone numbers like Telstra Customer Service on 13 22 00
During this period you’ll have 6 months to recharge. If you don't recharge within that time, your service will be deactivated, and your mobile number may be allocated to someone else.
Your recharge will show in your main balance within a few minutes. You can check your balance via My Telstra online or in the My Telstra app.
Help & support
My Telstra app
Manage your services, troubleshoot tech issues, contact us via messaging and much more.
Support guides
Read our Support section for more information about Pre-Paid plans, mobiles and more.
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Chat with our experts while you go about your day, we’ll help you as soon as we can.
Contact us
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