How do I cancel my mobile or mobile broadband service?
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Before cancelling your service, check your contract status, upgrade offers or early termination charges. Also check if you have any remaining device, accessory or handset repayments, such as for a mobile phone or a modem.
If you disconnect your plan or end a Device Payment Contract (DPC), you’ll be required to pay the balance of any remaining device repayments in one final payment.
Not sure what your balance is? Check your remaining DPC.
If you still want to cancel your service or switch to another provider, contact us.
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