Manage automatic payments and payment methods
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Manage AutoPay
To update your AutoPay details, sign in to My Telstra and go to Payments.
If you're adding a credit card, we accept Visa, Mastercard and American Express. Double check that the credit card you're nominating isn't about to expire.
If you want to cancel AutoPay, contact us.
If you cancel your AutoPay it means your service will also be cancelled.
Manage direct debit
Direct debit for other services that receive a monthly bill
Set up automatic payments via direct debit and say goodbye to late payment fees. We don't charge them when you're on direct debit. You can view your next payment date and amount to be paid, plus view all your payment history in My Telstra in app or in a browser. And, if you're a Telstra Plus member, you'll earn Telstra Plus points each time you make a payment.
Note, you don’t need to sign up for direct debit if:
- you are paying via Centrelink
- you are paying with a Telstra Bill Assistance Certificate
- you don't have access to a credit card or bank account.
Set up a direct debit
Cancel a direct debit
To cancel a direct debit, sign in to My Telstra and go to Payments.
Delete your default payment method
To delete your default payment method, sign in to My Telstra and go to Payments.
If you have automatic payments set up, you’ll need to nominate a new payment method before deleting your old one.
Rather get in touch? Let's get you connected
Sign in to the My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more
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If you don't use My Telstra, you can still chat with us online.
Helping you when times are tough
Depending on your level of urgency, we have flexible options that can help keep you connected.