All forms of ID used to set up a new account or verify yourself must be valid and current.
To set up a new Pre-Paid service, go to Activate a Pre-Paid service.
To verify yourself online or over the phone, you'll need to provide one of the following forms of ID with a photo and signature:
To verify yourself in store:
| Combination | ID type required |
|---|---|
| 1 | One primary photo ID |
| 2 | Medicare card plus
|
| 3 | Medicare card plus either
|
| 4 | Two secondary photo IDs |
| 5 | One secondary photo ID plus either
|
| Document type | Description |
| Australian driver licence | Full licence with photo and signature |
| Australian passport | With photo, date of birth and signature Important: Some documents that look like an Australian passport are not acceptable forms of ID. These include:
|
| Document type | Description |
| Medicare card | The preferred secondary ID option and the first form of secondary ID that will normally be requested |
| Credit, debit or ATM card | Only Australian financial institution cards with your name and the financial institution’s name printed Important: Credit, debit or ATM cards are the last option if you are unable to provide any other type of secondary ID
|
Australian or State Government issued Proof of Age or Identity Card only when combined with a Medicare card which includes the applicant’s name |
|
| Birth certificate or original birth extract | Important: If your name has been changed by marriage, you'll need to provide the marriage certificate as well |
| Australian Government issued benefits card | This can include Aged Pension card, Seniors Card and Disability Support Pension card |
| Utility bill, vehicle registration or rates notice | Must be less than six months old |
| Australian issued shooters or firearms licence | Must include photograph |
| Australian Post Key-pass 18+ card | Must include photograph |
| Indigenous ID card | Must include photograph |
| International passport | Must include photograph |
| Police or Defence Force ID | Must include photograph |
| Working with Children Card | Must include photograph |
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