What forms of ID can I use to set up a new account?

All forms of ID used to set up a new account must be valid and current.

Pre-Paid service

To set up a new Pre-Paid service, go to Activate a Pre-Paid service.

To set up an account online or over the phone, you'll need to provide one of the following forms of ID with a photo and signature:

We're currently unable to verify Australian passports online. To use your Australian passport, call us or visit in store.

You can also use the following acceptable ID combinations to set up an account in store:

Combination	ID type required
1	One primary photo ID
2	Medicare card plus One secondary photo ID.
3	Medicare card plus either Australian Government issued benefits card, or Working with Children Card.
4	Two secondary photo IDs
5	One secondary photo ID plus either Credit, debit or ATM card, or Utility bill, vehicle registration or rates notice, or Birth certificate or original birth extract.

Document type	Description
Australian driver licence	Full licence with photo and signature
Australian passport	With photo, date of birth and signature Important: Some documents that look like an Australian passport are not acceptable forms of ID. These include: Certificate of Identity (number begins with C) Titre de Voyage or Travel Document (number begins with U)
Australian or State Government issued Proof of Age or Identity Card only when combined with a Medicare card which includes the applicant’s name	QLD: Adult Proof of Age card issued by QLD Govt Transport and Main Roads NT: Evidence of Age card issued by NT Govt Transport Group NSW: NSW Photo card issued by NSW Govt Transport Roads and Traffic Authority ACT: Proof of Age card issued by ACT Govt Road User Services SA: Proof of Age card issued by SA Govt Dept for Transport Energy and Infrastructure VIC: Proof of Age card issued by Victorian Commission for Gambling and Liquor Regulation WA: Proof of Age card issued by WA Govt Department of Transport TAS: Tasmanian Government Personal Information card issued by Services Tasmania

Document type	Description
Medicare card	The preferred secondary ID option and the first form of secondary ID that will normally be requested
Credit, debit or ATM card	Only Australian financial institution cards with your name and the financial institution’s name printed Important: Credit, debit or ATM cards are the last option if you are unable to provide any other type of secondary ID
Birth certificate or original birth extract	Important: If your name has been changed by marriage, you'll need to provide the marriage certificate as well
Australian Government issued benefits card	This can include Aged Pension card, Seniors Card and Disability Support Pension card
Utility bill, vehicle registration or rates notice	Must be less than six months old
Australian issued shooters or firearms licence	Must include photograph
Australian Post Key-pass 18+ card	Must include photograph
Indigenous ID card	Must include photograph
International passport	Must include photograph
Police or Defence Force ID	Must include photograph
Working with Children Card	Must include photograph

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