Why have I received a final bill?
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There are three reasons why you may receive a final bill from Telstra:
- You have cancelled all of your services with us, or
- We have cancelled your services due to non-payment of your bill
- Your services have recently switched to an Upfront Plan and you’ve received a bill for your old plan for the billing period that has just passed.
Frequently asked questions
Your final bill will show any outstanding credits, and any outstanding amounts you need to pay before your account can be closed off. It will also show any early termination charges that apply.
You can pay any outstanding amounts using your preferred payment method.
For Upfront Mobile and Data Plans
The final bill closes out your old services for the billing period that has just passed.
The final bill may include charges for outstanding device repayments, or your account may be in credit to reimburse part month charges.
You'll automatically receive a cheque refund for any amounts we owe you between $5 and $250.
For all other amounts, we'll send a final bill showing the credit amount. You'll also see a message in My Telstra prompting you to request a refund.
Chat now to request outstanding amounts be refunded via cheque or credit transfer to a nominated account in your name.
We send your final bill by post to your address so that you have a physical copy to keep for your records.
Make sure the postal address on your account is current – you can update your address details in your profile in My Telstra.
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