Telstra Ultimate Voice Plan

Your plan includes a Home Phone service.

Self-Installation Kits are available or a technician will connect your home if required at no extra cost.

Once you take up a telephone service on the nbn™ network, you can’t move back to Telstra services on the existing copper network unless you’re in an nbn™ Fixed Wireless area.

Refer to the Plan Cost table. We may change the price of your plan in the future. If this happens, depending on the impact of the change we will let you know prior to the price change and you may have the ability to change or cancel your plan.

In addition to the monthly charge, you may pay the following charges:

There are no Early Termination Charges for this plan. You can cancel at any time, but you will need to pay any charges you owe up to the point of cancellation.

If you have an eligible Pension Concession and/or Health Care Card, you can apply to receive:

• A $10/mth discount off the total monthly charge for this plan
• A $15/mth call allowance which can be used for 019 number and international calls
• Discounted connection charge for eligible customers
• Waiving of Payment Processing and Late Payment fees

Fees and charges may apply for bill delivery and payment of your invoice, depending on the method.

We do have fee free options available - more information is available at:

Personal: telstra.com/payment-fees

Business: telstra.com/fees-on-payment-methods

We may change the technology that we use to provide your service from time to time. You must provide all reasonable assistance to implement the change. We will let you know before we make this kind of change, unless the change will benefit you or have a neutral impact on you and we do not require your assistance to implement the change.

If you are moving to the nbn network with Telstra for the first time and you’re not happy with your nbn services for any reason, let us know within 30 days of connection and we’ll do our best to fix it or you can cancel your nbn services without penalty. We’ll even refund your monthly plan fee for that first month. Find out more at telstra.com/guarantee

Register and login to My Account at telstra.com/myaccount or get the My Telstra app.

We’ll make our best attempts to connect your Home Phone service on your requested date.

This may occur within two working days if:

• There was a previous working Home Phone service to your property
• We can reconnect the service without visiting the property, local telephone exchange, or anywhere in between

Otherwise, it could take 5 to 15 days.

Available for diagnosed, life-threatening medical conditions where access to a Home Phone service is essential. Connection will occur within 24 hours for urban and rural areas, or 48 hours for remote areas.

You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. Your first bill will be higher if you start your plan part way through a billing period.

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms