Xbox Game Pass Ultimate Xbox Series X
Monthly Charge

$46/mth (for first 24 months) $15.95/mth (monthly charge thereafter; subject to change)
Monthly Charge

Casual month to month

 After any promotional period, currently $18.95 per month
Monthly Data Allowance
Business Demand Data
Cost per Megabyte (MB)
Speed
Speed

Included on nbn technology types only
Minimum Term
1 month
Calls + SMS + MMS

To standard Australian numbers
Calls + SMS + MMS

To international numbers
Roaming Calls + SMS + MMS

For use while overseas
Calls

To standard Australian numbers
Calls

To international numbers
Entertainment
Telstra Wi-Fi Modem
Telstra Business Smart Modem

24 month term only
What's Included

Your Xbox Game Pass Ultimate membership gives you access to over 100+ high-quality games on compatible PCs, phones, tablets, and consoles.

  • Play Xbox games from the cloud with no download required
  • Enjoy online multiplayer with Xbox Live Gold included
  • Includes an EA Play membership with access to a collection of EA’s best loved series and top titles
  • New games added all the time, including day one releases

For further details, visit https://www.telstra.com.au/entertainment/gaming/xbox-game-pass
Included if you stay connected for 24 months
  • Xbox Series X 1TB Console
  • 1 x Xbox Wireless controller
  • Connection and Power cables for console
  • Monthly subscription to Game Pass Ultimate, which includes: Xbox Live Gold, Xbox Game Pass for Console and Xbox Game Pass for PC
What's Not Included
  • Telstra mobile service or home broadband plan costs
  • High speed internet connection
  • Data usage charges
  • Compatible device
  • Compatible controller
  • Any additional in-app purchases when using Xbox Game Pass
Minimum Cost

Includes set up costs
24 month term $1104 (when you stay connected for 24 months)
Casual month to month
Maximum Early Termination Charges (ETC)
$763.79 (1 month + $717.92 remaining on your console)
Maximum Early Termination Charges (ETC)

12 month term
Maximum Early Termination Charges (ETC)

24 month term
Maximum Early Termination Charges (ETC)

Casual month to month
Devices
Allowances

  • Game catalogue may vary at any time.
  • If you are converting your existing Xbox Live Gold and Xbox Game Pass membership(s), they will automatically convert to Ultimate at a conversion ratio.
  • Your Xbox Game Pass Ultimate subscription must be redeemed with your chosen Microsoft account on your new console to activate the service. Microsoft conditions of use will apply.
  • After the first 24 months post activation, or when you have no remaining months of your Game Pass Ultimate subscription, you will roll over to a standalone Game Pass Ultimate subscription on your Telstra bill at the standard in market rate, currently $15.95 per month ($18.95 from 1 Dec 2023).
  • Not available in conjunction with any other offer.
Monthly Charge

Casual month to month
Xbox Game Pass Ultimate Xbox Series X
After any promotional period, currently $18.95 per month
Minimum Term
Xbox Game Pass Ultimate Xbox Series X
1 month
What's Included?
Xbox Game Pass Ultimate Xbox Series X

Your Xbox Game Pass Ultimate membership gives you access to over 100+ high-quality games on compatible PCs, phones, tablets, and consoles.

  • Play Xbox games from the cloud with no download required
  • Enjoy online multiplayer with Xbox Live Gold included
  • Includes an EA Play membership with access to a collection of EA’s best loved series and top titles
  • New games added all the time, including day one releases

For further details, visit https://www.telstra.com.au/entertainment/gaming/xbox-game-pass
Included if you stay connected for 24 months
  • Xbox Series X 1TB Console
  • 1 x Xbox Wireless controller
  • Connection and Power cables for console
  • Monthly subscription to Game Pass Ultimate, which includes: Xbox Live Gold, Xbox Game Pass for Console and Xbox Game Pass for PC
What's Not Included
  • Telstra mobile service or home broadband plan costs
  • High speed internet connection
  • Data usage charges
  • Compatible device
  • Compatible controller
  • Any additional in-app purchases when using Xbox Game Pass

Information about the service

Xbox Game Pass Ultimate is a month-to-month subscription that you can add on to your existing consumer mobile or internet service. It offers access to over 100 high-quality games for console, PC, phones and tablets.

Device Information and Requirements

  • All gameplay requires a compatible device
    • Xbox.com: Play on your Windows PC and Apple phone or 
    • tablet with your Microsoft Edge, Google Chrome, or Safari browser.
    • Xbox Game Pass mobile app: Play on your Android mobile phone or tablet (version 6.0 or greater)
    • Xbox app for Windows PC
    • Xbox One or Series Console
  • Online play and access to games in Game Pass Ultimate subscription requires a stable internet or mobile connection that is sold separately 
    • Min bandwidth of 10 Mbps for mobiles,  20 Mbps for tablets/PCs
    • For at home play, a 5 GHz Wi-Fi connection is recommended
    • Cloud gaming performance is affected by internet connection, location, device, network congestion, coverage, Wi-Fi contention and other factors
    • Your gameplay experience may vary by device used
    • Data charges may apply for download, streaming and use of games and apps
  • Some games may require a compatible controller
  • Game titles, number, features and availability vary over time and platform - learn more at xbox.com/gamepass

Information about pricing

Refer to the Xbox Game Pass Ultimate pricing table.

Xbox Game Pass Ultimate

When you join Xbox Game Pass Ultimate, your access is credited monthly on your billing date. Any previously stacked credit from Xbox Live Gold and/or Xbox Game Pass will remain available for use up to a maximum of 36 months. See https://www.xbox.com/en-AU/xbox-game-pass

To manage or cancel your subscription, log into My Telstra. Navigate to Services > Extra’s > Game Pass and click “manage subscription”.

If you cancel your service that the subscription is added on to, your subscription to Xbox Game Pass Ultimate will end, unless you are entitled to additional months because you had pre-existing Game Pass Ultimate credit prior to taking up Xbox Game Pass Ultimate.

Understanding my bill

You're billed in advance for the minimum monthly charge.  

Need help? We're here for you.

Check this page for details about common solutions to troubleshoot your Cloud Gaming experience https://support.xbox.com/en-AU/help/games-apps/cloud-gaming/troubleshoot-cloud-gaming-network

Alternatively,  telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

Bill Payment Charges

Fees and charges may apply for bill delivery and payment of your invoice, depending on the method.

We do have fee free options available - more information is available at:

Personal Services - telstra.com/payment-fees

Business Services - telstra.com/fees-on-payment-methods

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

The full terms for Xbox Game Pass Ultimate can be found here: https://www.telstra.com.au/customer-terms/home-family

More information about Xbox Game Pass Ultimate can be found here at https://www.xbox.com/en-AU/xbox-game-pass

MOSC2344-03062024

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