Managed Cyber Security – Check Point Harmony

Managed Cyber Security –Check Point Harmony		Harmony Mobile	Harmony Endpoint	Harmony Email & Collaboration
Monthly Charge 12 month term
Monthly Charge		$12 per license	$12 per license	$12 per license
Monthly Charge 12 month term or casual month to month
Standard Pack Cost
Standard Pack Cost with Netflix
Minimum Term
Entertainment Pack
What's Included		Project plan Managed Cyber Security – Check Point Harmony Telstra will remotely manage and support your selected Check Point Harmony products. You must separately obtain each Check Point Harmony product from Telstra. Business Hours Support: 8:30AM to 5:00PM Monday to Friday (excluding public holidays at the relevant site) Service Elements: Remote management setup, configuration, & testing Monitoring & Alerting Proactive Service Desk Incident & Problem Management Monthly Service Reporting Service Asset & Configuration Management Check Point Harmony Client software updates Service Improvement
What's Not Included		The Managed Cyber Security Check Point Harmony service is limited to the remote management and support of the selected Check Point Harmony products as set out in the table above. Items and functions that are not listed as included above or in the Service Description set out in the Managed Cyber Security - Check Point Harmony Section of the Telstra Business Systems Products and Services Section of Our Customer Terms are not included in the Service Minimum Cost and will incur extra costs. Examples of additional services and devices not included are: License Activation: Activation of any software licences acquired from Telstra Apps Marketplace, and initial establishment of the service for the business. These additional services are available separately. Deployment of initial licences: Installation to any endpoints, devices, SaaS environments or any other platform – this is available separately as a professional installation service from Telstra. Management of third party provided software: Management of any cyber security licences or products that are not purchased from Telstra Apps Marketplace. Third party managed hardware and software: Support for changes made to devices or platforms under management by third parties, such as your IT department or other providers. Work outside standard packages: Additional work, including out-of-hours work, is not included as a standard service element. Site visits: additional fees will apply if any onsite visits are required (see below).
Minimum Cost Standard Pack with Netflix Includes set up costs (with Self Install Kit option)	Casual month by month
Maximum Early Termination Charges (ETC)		Not applicable
Maximum Early Termination Charges (ETC) 12 month term
Maximum Early Termination Charges (ETC) 24 month term
Maximum Early Termination Charges (ETC) Casual month to month		Either party may terminate the Managed Cyber Security – Check Point Harmony service on 30 days' notice to the other party
Devices
Allowances
Daily Charges (Incl GST)		$0.39 per license per day
Termination		You may terminate the Managed Cyber Security – Check Point Harmony service on 30 days’ written notice to us. We may terminate the Managed Cyber Security – Check Point Harmony service on 90 days’ written notice to you.

What's Included?

Project plan Managed Cyber Security – Check Point Harmony

Telstra will remotely manage and support your selected Check Point Harmony products. You must separately obtain each Check Point Harmony product from Telstra.

Business Hours Support:

8:30AM to 5:00PM Monday to Friday (excluding public holidays at the relevant site)

Service Elements:

Remote management setup, configuration, & testing
Monitoring & Alerting
Proactive Service Desk
Incident & Problem Management
Monthly Service Reporting
Service Asset & Configuration Management
Check Point Harmony Client software updates
Service Improvement

What's Not Included

The Managed Cyber Security Check Point Harmony service is limited to the remote management and support of the selected Check Point Harmony products as set out in the table above. Items and functions that are not listed as included above or in the Service Description set out in the Managed Cyber Security - Check Point Harmony Section of the Telstra Business Systems Products and Services Section of Our Customer Terms are not included in the Service Minimum Cost and will incur extra costs.

Examples of additional services and devices not included are:

License Activation: Activation of any software licences acquired from Telstra Apps Marketplace, and initial establishment of the service for the business. These additional services are available separately.
Deployment of initial licences: Installation to any endpoints, devices, SaaS environments or any other platform – this is available separately as a professional installation service from Telstra.
Management of third party provided software: Management of any cyber security licences or products that are not purchased from Telstra Apps Marketplace.
Third party managed hardware and software: Support for changes made to devices or platforms under management by third parties, such as your IT department or other providers.
Work outside standard packages: Additional work, including out-of-hours work, is not included as a standard service element.
Site visits: additional fees will apply if any onsite visits are required (see below).

Maximum Early Termination Charges (ETC)
Not applicable

Daily Charges (Incl GST)
$0.39 per license per day

Termination
You may terminate the Managed Cyber Security – Check Point Harmony service on 30 days’ written notice to us. We may terminate the Managed Cyber Security – Check Point Harmony service on 90 days’ written notice to you.

Information about the Service

The Managed Cyber Security – Check Point Harmony service is a service that Telstra provides to a customer to remotely manage and support the customer's selected Check Point Harmony cyber security products (Endpoint, Mobile and Email & Collaboration) that are separately obtained by the customer from Telstra.

The service also includes a service desk providing proactive support through proactive raising of service requests for identified events, and also reactive support for your service requests reported to the service desk for your Check Point Harmony products.

Eligibility

You can order this service if:

you are a Telstra business customer with an ABN;
you have separately obtained the Check Point Harmony products from Telstra; and
you meet Telstra's technical and other requirements, as updated from time to time.

Information about pricing

The charges for your service depend on the quantity of Check Point Harmony products that are managed through the service. Refer to the Plan Cost table above for standard service charges. All charges are monthly charges and are billed in arrears. Early termination charges do not apply.

Other Fees

Detailed service elements are set out in the Service Description and summarised in the table above.

Additional charges (eg., call out fees) apply for service functions and elements that are not included as part of the standard service elements.

Any additional services costs considered as non-standard service requests will be communicated to, and agreed by you, before we commence work.

Call Out Fees

The service is a remote service only. If site visits are required, call out fees will apply separately.

Complex Service

The service does not include complex services. If you ask Telstra to provide complex services, then we will provide you with the relevant charges for those complex services at the time you make such request.

Bill Payment Charges

Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
Electronic payments – Free.
Payments made in person or by cheque – Extra $2.75 (some exemptions apply).
Paperless bills are free. A paper bill can be issued for $2.50 per copy sent (some exemptions apply).
Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

Fair Use Policy

Use of this Service is governed by a fair use policy, which deals with excessive use. For further details visit telstra.com.au/customer-terms/business-government.

Understanding my bill

You’re billed in arrears for the minimum monthly charge. Your first bill will be higher if you start your plan part way through a billing period. If your account number is 13 characters long, or you only have a mobile service with us, you will be billed in advance. If you do not fit these criteria, you will be billed in arrears,

Need help? We're here for you

Please visit telstra.com.au/contact-us if you have questions about your offer, technical support, service or connection. Alternatively, you can call us on 13 22 00 or 1800 808 981 (TTY). To report technical issues while overseas, you can call our 24/7 International Roaming Helpdesk on +61 439 12 5109.

Complaints or disputes

If you have a problem or complaint about your service, go to telstra.com/complaints where you'll find full contact details and information about how to resolve it.

Further investigation

If you can't resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information, visit tio.com.au/about-us/contact-us

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