| Managed Endpoint | Business Support Hours | ||||||||
|---|---|---|---|---|---|---|---|---|---|
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Monthly Charge
12 month term |
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Monthly Charge
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$0.32 per Managed Endpoint per day | ||||||||
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Monthly Charge
12 month term or casual month to month |
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Standard Pack Cost
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Standard Pack Cost with Netflix
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Minimum Term
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Entertainment Pack
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What's Included
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Service Summary Telstra’s Managed Endpoint service provides you with administration services, proactive monitoring, management, and user support for your in-scope Managed Endpoints on a “best effort” basis, including configuring Managed Endpoints within your organisation to help ensure users and endpoints can access the correct data and resources, safely and securely. Please note in order to acquire the Managed Endpoint service, customers need to have a Managed M365 service with Telstra and a Microsoft Intune licence for each endpoint under management. These costs are not included in the Managed Endpoint daily cost. |
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What's Not Included
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Items, issues and work not listed above as being included in the Managed Endpoint service, or any other item, issue or work not explicitly described in your agreement with us as being part of the Managed Endpoint service, are not included as part of the service. Examples of items, issues and work that are not included:
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Minimum Cost Standard Pack with Netflix
Includes set up costs (with Self Install Kit option) |
Casual month by month | ||||||||
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Maximum Early Termination Charges (ETC)
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Not applicable | ||||||||
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Maximum Early Termination Charges (ETC)
12 month term |
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Maximum Early Termination Charges (ETC)
24 month term |
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Maximum Early Termination Charges (ETC)
Casual month to month |
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Devices
|
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Allowances
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Daily Charges (Incl GST)
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$0.32 per Managed Endpoint per day | ||||||||
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Minimum Daily Cost (Incl GST)
|
$0.32 for one Managed Endpoint for one day | ||||||||
|
What's Included?
|
|
Service Summary Telstra’s Managed Endpoint service provides you with administration services, proactive monitoring, management, and user support for your in-scope Managed Endpoints on a “best effort” basis, including configuring Managed Endpoints within your organisation to help ensure users and endpoints can access the correct data and resources, safely and securely. Please note in order to acquire the Managed Endpoint service, customers need to have a Managed M365 service with Telstra and a Microsoft Intune licence for each endpoint under management. These costs are not included in the Managed Endpoint daily cost. |
|
What's Not Included
|
|
Items, issues and work not listed above as being included in the Managed Endpoint service, or any other item, issue or work not explicitly described in your agreement with us as being part of the Managed Endpoint service, are not included as part of the service. Examples of items, issues and work that are not included:
|
|
Maximum Early Termination Charges (ETC)
|
| Not applicable |
|
Daily Charges (Incl GST)
|
|||||||
| Business Support Hours | |||||||
|---|---|---|---|---|---|---|---|
| $0.32 per Managed Endpoint per day |
| Service Desk Availability | Business Support Hours | ||||||||
|---|---|---|---|---|---|---|---|---|---|
|
Monthly Charge
12 month term |
|||||||||
|
Monthly Charge
|
|||||||||
|
Monthly Charge
12 month term or casual month to month |
|||||||||
|
Standard Pack Cost
|
|||||||||
|
Standard Pack Cost with Netflix
|
|||||||||
|
Minimum Term
|
|||||||||
|
Entertainment Pack
|
|||||||||
|
What's Included
|
Support and assistance is provided by a Service Desk which is available Monday to Friday during the hours of 8:30am to 5pm (excluding public holidays). |
||||||||
|
What's Not Included
|
|||||||||
|
Minimum Cost Standard Pack with Netflix
Includes set up costs (with Self Install Kit option) |
Casual month by month | ||||||||
|
Maximum Early Termination Charges (ETC)
|
|||||||||
|
Maximum Early Termination Charges (ETC)
12 month term |
|||||||||
|
Maximum Early Termination Charges (ETC)
24 month term |
|||||||||
|
Maximum Early Termination Charges (ETC)
Casual month to month |
|||||||||
|
Devices
|
|||||||||
|
Allowances
|
|||||||||
|
|
|||||||||
|
|
|||||||||
|
What's Included?
|
|||||||
| Business Support Hours | |||||||
|---|---|---|---|---|---|---|---|
Support and assistance is provided by a Service Desk which is available Monday to Friday during the hours of 8:30am to 5pm (excluding public holidays). |
- Information about the Service
-
Telstra’s Managed Endpoint service provides you with administration, proactive monitoring, management, and user support for your in-scope Managed Endpoints on a “best effort” basis.
Support and assistance is provided remotely by phone and/or email by a Service Desk, which is available during Business Support Hours.
The Managed Endpoint service is a month-to-month service.
- Eligibility
-
You are eligible to order this service if:
- you are a Telstra business customer with an ABN; and
- you have and maintain a Managed Microsoft 365 (MM365) service with us;
- you have and maintain a valid and current Microsoft Intune; and
- you have one or more eligible devices (endpoints) active in your Intune environment.
- Information about pricing
-
The charges for your service:
- depend on the quantity of endpoints you wish to have managed;
- are calculated on a daily basis based on the number of active endpoints in your Intune environment on that day; and
- are invoiced to you on a monthly basis.
There are no early termination charges applicable. You may cancel the service at any time by giving us at least 30 days’ notice in which case your service will terminate at the end of the relevant monthly billing cycle.
- Bill Payment Charges
-
- Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/direct debit
- We do not charge extra for electronic payments
- You can request an email bill via My Telstra or through your TBTC Account Manager.
- A paper bill can be issued for $2.20 per copy sent (some exemptions apply).
- Understanding my bill
-
You’re billed in arrears for the applicable charges for the relevant month.
- Need help? We're here for you
-
If you have questions about your offer, technical support or service please contact your TBTC Account Manager.
- Complaints or disputes
-
If you have a problem or complaint about your service, please contact your TBTC Account Manager or go to telstra.com/complaints where you'll find full contact details and information about how to resolve it.