International Casual Traveller data packs

This is an International Casual Traveller Data Plan service that gives you access to data in selected countries

• To use within 30 days from purchase
• Available to you if you’re on Telstra Account Managed Post-Paid mobile or mobile broadband plan

You can use your Data Allowance in the following countries:

International Casual Traveller Data Packs are not available to customers on any plan where you are eligible for an International Roaming Discount or if you have a International Roaming data included.

The Data Allowance isn't compatible with the international roaming allowance included in the All-4-Biz Mach II $150 Mobile Plan. If you're on this plan, and you take up an International Casual Traveller Data Pack, you won't be able to use the international roaming allowance included in your All-4-Biz Mach II $150 Mobile plan.

To find out whether your device will be compatible in the destinations you are visiting go to telstra.com/info/roaming 

Refer to the Plan Cost table.

Your International Casual Traveller Data Pack expires 30 days after the date you purchase it and any unused Data Allowance will expire at this time. 

You can't cancel your International Casual Traveller Data Pack once you've purchased it. 

Fees and charges may apply for bill delivery and payment of your invoice, depending on the method.

We do have fee free options available - more information is available at:

Personal: telstra.com/payment-fees

Business: telstra.com/fees-on-payment-methods

You'll receive SMS alerts when you reach 50%, 85% and 100% of your Monthly Data allowance. We’ll also send you an alert if Extra Data is added to your service. To check your usage:

• login to My Account at telstra.com/myaccount
• use My Plan Manager by going to telstra.com/mpm on your mobile’s browser (select the ‘My’ tab to view details)
• use the Telstra 24x7® App on your iPhone and Android phone (available at telstra.com/business/app)
• check the mobile data usage meter at telstra.com.au/my-data-usage

Find out more at telstra.com/myusage

You must comply with our Fair Play Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your service.

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issues but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

As you may already be aware, as part of a corporate restructure, your account and services will be transferred internally within the Telstra Group from Telstra Corporation Limited to Telstra Limited.  This won’t impact your account or services or how you contact us, and there’s nothing you need to do.  This change will take place on 1 January 2023. For updates on the restructure and more information or to contact us about this change, visit telstra.com/telstralegalrestructure. This message is from Telstra Corporation Limited and Telstra Limited.