Teletrac Navman GPS Fleet and Asset

Teletrac Navman GPS Fleet and Asset Management is a solution that uses Telstra’s mobile network to provide near real-time vehicle location, mapping, reporting, and mobile communication. There is also an option to use the Iridium satellite network when the vehicle or asset is outside of Telstra mobile network coverage areas.

If you use QUBE 300, QUBE 50, Iface, Qtanium 400, Qtanium 100 or Qtanium 200 models, the services and related products you acquire in connection with the Teletrac Navman GPS Fleet and Asset solution, will be impacted and will no longer work from this date. 

For further information please visit: tel.st/3g

Teletrac Navman solutions are available to purchase through your Telstra Sales Representative or through our approved Telstra partner channels.

To take up a Teletrac Navman Solution, you will need:  

• Hardware device
• Software application 
• Telstra IoT (M2M) data plan for each Teletrac Navman Hardware device and Teletrac Navman Application to access the Telstra Mobile Network.

If you take up the month to month option, there’s no minimum term.

If you take up a minimum term for software, hardware or accessories, a minimum term and Early Termination Charges (ETC’s) apply.

Month to Month casual Option

• A month-by-month contract for the Teletrac Navman software application(s).
• Upfront payment for hardware and other costs.

Hardware Repayment Option (HRO)

• A month-by-month contract for the Teletrac Navman application(s).
• A 36-month, or 48-month contract (for the 3G MRO Migration offer only)  for the repayment of hardware and other components paid in monthly installments. 

The pricing for the VT102 and Qube 3640 purchased at RRP on the Hardware Repayment Option, includes a $200.00 (ex. GST) amount (per device purchased) paid to the dealer to contribute towards the standard installation costs incurred by your accredited Telstra Teletrac Navman dealer.

Accessory Only Option

An accessory only option where you separately buy supporting hardware. 

Heavy Vehicle Compliance Assistant (MT201 Compliance Pack-no Data)

Heavy Vehicle Compliance Assistant software can be purchased on a 12-month minimum term.

• IoT Data plan - you will need to separately purchase a casual month to month data plan unless you take up the 3G Migration Offer, Navman IQ Camera or Director Essentials for AT301, which includes a monthly data allowance for access to the Telstra Mobile Network.
• Installation

If you have made an Accessory Only Purchase

• Install is not included with Accessory Only purchases and with Qube 3640, IQ Camera,VT102, RE400, RE200, MT201 and Qube devices purchases.

If you have elected to purchase the Satellite Communications Unit with the Monthly Repayment Option (MRO)

• An Iridium satellite data service.
• Installation.

Satellite Communications Unit

In order to use the Satellite Communications Unit, you need to take up a satellite Iridium data service from Teletrac Navman.

All usage and charges associated with your Satellite Communications Unit will be billed directly by Teletrac Navman. These charges won’t appear on your Telstra bill. For more details visit teletracnavman.com.au

You'll also need to arrange for the installation of your Teletrac Navman hardware if you purchase a Satellite Communications unit. 

All charges in this Critical Information Summary are exclusive of GST.  Refer to the pricing table on the next page of this document for full details about applicable charges.

To take up the Teletrac Navman solution you will need to separately purchase a casual month to month data plan. There are different data plans available and we recommend the data plans below. These must be purchased from us separately unless you take up the Navman IQ Camera or Director Essentials for AT301, which includes a monthly data allowance for access to the Telstra Mobile Network.

* Includes a monthly data allowance of 5MB to use with your Teletrac Navman Hardware 'AT301' (“Data Allowance”). Any unused data will expire at the end of each month. The data allowance cannot be shared with your other Teletrac Navman hardware. We will charge you for any data usage in connection with your new Teletrac Navman Hardware that exceeds your monthly data allowance at a rate of 14c (ex GST) per MB.

** Includes a monthly data allowance of 3GB to use with your Teletrac Navman Hardware 'Navman IQ Camera' (“Data Allowance”). Any unused Data Allowance expires at the end of each month. The Data Allowance cannot] be shared with your other Teletrac Navman Hardware. We will charge you for any data usage in connection with your new Teletrac Navman Hardware that exceeds your monthly Data Allowance at a rate of 0.3c (EX. GST) per MB.

Fuel Tax Credit Manager application (Heavy Vehicle or Light Vehicle) is an add-on to the Director Professional or TN360 application. Fuel Tax Credit Manager application requires an installed and operational Qube device and Director Professional or VT102 device and TN360 application to function.

You must purchase the MT201 hardware item and the MT201 Compliance Pack.

Minimum costs will vary depending on the hardware and software combinations chosen.

Month to Month casual option: No Early Termination Charge (ETC) applies. You may cancel your casual Teletrac Navman Solutions without penalty at any time.

Hardware Repayment Minimum Term: Early Termination Charges (ETC) apply if you cancel your Teletrac Navman solution during a minimum term. The ETC is calculated as:

ETC = ETC Base x remaining months of the contract term

                                           contract term

The ETC Base is set out in Part G – Data Services of Our Customer Terms.

For software

For certain software products which have a minimum term, we may charge you an ETC if your contract is cancelled or terminated (other than for our material breach) before the end of the minimum term. The ETC will be an amount equal to 25% of your fees and charges multiplied by the number of remaining months in your minimum term (plus any setup fees you have not already paid).

• Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
• Electronic payments – Free
• Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
• Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
  • Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

On the same day of each month, you’ll be billed in advance for the Minimum Monthly Charge and for any usage during the month. Your first bill will include a portion of your minimum monthly charge, as well as the next month’s full minimum monthly charge in advance.

If you take up a month to month casual plan your first bill will include our upfront hardware charges.

You’ll find more information at telstra.com/business

If you have questions about your bill, technical support service or connection, please call us on 13 2000 or our Disability Enquiry Hotline on 1800 068 424 (voice) and 133 677 (TTY).

If you have a problem or complaint about your service you can:

• Call 13 2000 and say “complaint” 
• Call your Account Representative if you have one
• Visit https://www.telstra.com.au/business-enterprise/contact-us/make-a-complaint

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman. For full contact information go online at tio.com.au/about-us /contact-us

This is a summary only. The full legal terms for Teletrac Navman are available at www.telstra.com/teletracnavmanterms

As you may already be aware, as part of a corporate restructure, your account and services will be transferred internally within the Telstra Group from Telstra Corporation Limited to Telstra Limited.  This won’t impact your account or services or how you contact us, and there’s nothing you need to do.  This change will take place on 1 January 2023. For updates on the restructure and more information or to contact us about this change, visit telstra.com/telstralegalrestructure. This message is from Telstra Corporation Limited and Telstra Limited.