Fleet Complete GPS Tracking Solution

The Fleet Complete GPS Tracking solution uses the Telstra Mobile Network to provide near real-time vehicle location and asset tracking, driver performance monitoring, and reporting. There is also an option to use the Iridium satellite network when the vehicle or asset is outside of Telstra mobile coverage areas

For the Fleet Complete GPS Tracking Solution, you will need to take up a hardware device where you can select either the:

• Eligible hardware; and
• The compatible software.

You need to purchase either the GO9 or the FT1 devices to enable the Fleet Complete in-vehicle management systems, along with the relevant software. Or, choose the AT1, AT5 or AT6 asset tracking devices, and the relevant software. Camera Hardware can also be added to compliment your vehicle tracker

The minimum term for the monthly repayment option and bundled option is 36 months. The Task Tracker option is 12 months.

Hardware Upfront Option

• Upfront payment of hardware.
• A 36 month contract for the application software licence (which includes a mobile data plan).

Hardware Repayment Option

• A 36 month contract for the repayment of hardware.
• A 36 month contract for the FC Web Platform software licence (not compatible with MyGeotab plans) (includes mobile data plan). OR
• A month to month contract for the Fleet Complete software licence (includes mobile data plan). 

BYOD Options 

• A month to month software plan for the FC Web Platform, MyGeoTab Business Plan, MyGeoTab Business Plan or Task Tracker software, The only devices eligible for this option are 4G devices such as FT1, MGS800, Go9 and Go9 Rugged (Includes mobile data plan).

• Installation (except in the case of the Bundled Option)
• Professional services such as data management and onboarding project management (See your Telstra partner for options)

Satellite Accessory

In order to use a satellite add-on you need to purchase a Satellite unit from us and a Fleet Complete Iridium add on which will include data connectivity. 

Installation

The basic hardware is easy to install. However, some features and accessories will require professional installations

Dash Duress Function

Successful use of the dash duress function is subject to Telstra Mobile Network availability (and where applicable, Iridium Satellite availability) and may not be available in all areas or circumstances or at all times.

3G Migration offer 

The previous 3G migration offer is no longer available post closure of the 3G network. Any future migration requests will be treated as a new order. 

Duress notifications will be sent to you via the Fleet Complete software, via email or SMS to your nominated contact (where you have set up this feature). You are responsible for monitoring the Fleet Complete software for alerts and notifications as neither Telstra or Fleet Complete will monitor your use of the Fleet Complete GPS Tracking Solution.

The Fleet Complete Dash Duress and Remote Pendant products require professional installation and are not a substitute for the Emergency Services or calling “000” where required.

Consult your Telstra representative to discuss compatibility of BYO devices and software plans

Bundled Option uses the Fleet Complete Platform software which is not compatible with the MyGeotab Base, MyGeotab, Business and MyGeotab Business 21 plans. Customers should consider which software is best for them by speaking with a Fleet Complete or Telstra sales representative.

Hardware/Installation and the Fleet Complete Platform Application will appear as two separate line items on your bill.

* The Satellite Unit is not compatible with the FT1 4G unit

^ this charge is required for any Satellite Product, including the Satellite Unit or the AT5 Satellite Asset Tracker

! The Satellite Unit (for Go9) and AT5 Satellite Asset Tracker unit have a mandatory once off $50.00 satellite connection fee.

#You may bring your own compatible Garmin device. A list of compatible models is available on request.

The total minimum cost will vary based on the hardware and software application and other options selected and the length of contract of the individual product (12 or 36 months).

Please note: this does not include any charges for your Iridium Satellite data service because Fleet Complete or your other third party provider will charge you separately for this.

An ETC applies if you cancel your Fleet Complete GPS Tracking Solutions during the 36-month term. The ETC is calculated as:

ETC = ETC Base x remaining months of the contract term

                                                            36

The ETC Base and Software ETC is set out in Part G – Data Services of Our Customer Terms.

• Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
• Electronic payments – Free
• Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
• Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
• Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan.

When you start or change your plan part way through a billing period, your first bill will have part month charges.

Visit Telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If you have a problem or complaint about your service you can:

• Call 13 2000 and say “complaint” 
• Call your Account Representative if you have one
• Visit https://www.telstra.com.au/business-enterprise/contact-us/make-a-complaint

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.