Microsoft Operator Connect with Telstra

Price Item	Phone number	Individual Line – Premium Calling Plan	Shared Line – Premium Calling Plan	Teams user add-on – Business Continuity
Monthly Charge
Minimum Monthly Charge
Annual Price Review
Business Demand Data
Monthly Data Allowance
Network Access
Plan Speeds
Minimum Term
Calls + SMS + MMS + MessageBank® To standard Australian numbers
Calls + SMS + MMS To international numbers
Roaming Calls + SMS + MMS For use while overseas
Roaming Data Allowance For use while overseas
What's Included		Includes unlimited local and national long distance calls within Australia.	Includes unlimited local and national long distance calls within Australia, and calls to mobile numbers within Australia.	Includes unlimited local and national long distance calls within Australia, and calls to mobile numbers within Australia.
What's Not Included
Expiry
Excess Data Charge
Eligible Roaming Destinations
Maximum Early Termination Charges (ETC)	No Early Termination Charges (ETC)	No Early Termination Charges (ETC)	No Early Termination Charges (ETC)	No Early Termination Charges (ETC)
Devices
Allowances
Pricing Unit	Per Number	Per Individual Line	Per Shared Line	Per add-on
Monthly recurring charges (GST inclusive) Volume tiers per price item	$0.00	$19.80	$69.30	$4.40
Pricing All service charges listed are subject to any eligible discounts or promotions which may apply from time to time. Your bill is issued on the same date each month, which you can view on Telstra Connect. You may receive a separate invoice for other products provided by Telstra. You may add and remove pricing Items during the month, but we will charge you for the highest number of pricing Items configured with your subscription for that month.

Phone number	Individual Line – Premium Calling Plan	Shared Line – Premium Calling Plan	Teams user add-on – Business Continuity
Pricing Unit
Per Number	Per Individual Line	Per Shared Line	Per add-on

Phone number	Individual Line – Premium Calling Plan	Shared Line – Premium Calling Plan	Teams user add-on – Business Continuity
Monthly recurring charges (GST inclusive) Volume tiers per price item
$0.00	$19.80	$69.30	$4.40

Pricing

All service charges listed are subject to any eligible discounts or promotions which may apply from time to time.
Your bill is issued on the same date each month, which you can view on Telstra Connect. You may receive a separate invoice for other products provided by Telstra.
You may add and remove pricing Items during the month, but we will charge you for the highest number of pricing Items configured with your subscription for that month.

Information about the service

Microsoft Operator Connect with Telstra is part of the Adaptive Collaboration suite of products.

A Microsoft Operator Connect calling plan enables Microsoft Teams users to make and receive voice calls with other telephone and mobile phone users.. A customer can choose a subscription with Individual Line or Shared Line plans. One plan type per subscription.

Customers must also have the required Microsoft 365 licences for each Microsoft Teams user, as determined by Microsoft.

The Microsoft Operator Connect service is applicable only to End Users who are based in Australia. In our reasonable discretion, end users who are based in Australia may use the Service overseas for short periods (for instance, an overseas trip). The performance of the Service may be impacted when it is accessed via the Internet overseas or any overseas carrier network.

What's included

Included Calls	Premium Calling
On net	Included
Calls to Australian landline numbers	Included
Calls to Australian mobile numbers	Included
Calls to 13/1300 numbers	40c per call
Calls to international numbers	Standard international rates apply
Calls from mobile satellite services	Standard mobile satellite rates apply
Calls to directory services	Standard directory service rates apply

Charges for international calls, calls to mobile satellite services, calls to directory services can be found at:

https://www.telstra.com.au/content/dam/tcom/personal/consumer-advice/pdf/business-a-full/bg-fixed-bps.pdf

https://www.telstra.com.au/content/dam/tcom/personal/consumer-advice/pdf/consumer/fixed-operator.pdf

What's not included

An underlying inetrnet access service or Telstra IP-VPN service. Calls from your service other than the Operator Connect order on any compatible device with Telstra Connect. Simply register and log in at https://connectapp.telstra.com.

The Telstra Connect app is also available for download on Google Play (Android) and App Store (iOS).

Fair Use Policy

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including
suspending or cancelling your service

How can I get more information about my order and services?

Track your Adaptive Collaboration - Microsoft Operator Connect order on any compatible
device with Telstra Connect. Simply register and log in at https://connectapp.telstra.com.
The Telstra Connect app is also available for download on Google Play (Android) and App Store (iOS).

Service limitations

During a local power failure, you will not be able to use your service for calls including Emergency '000' or alarm services. As an IP Telephony service, voice calls will be impacted by any power failure that causes local data connectivity to fail. Capacity for concurrent calls at a site using the Microsoft Operator Connect service is limited to the available bandwidth at that site.

Manage your service online

Your Microsoft Operator Connect service comes with access to the Telstra Adaptive Collaboration Management portal. It will enable you or a member of your team to perform phone number management whenever you need it.

Other information

Voice quality considerations We do not guarantee that the call quality on calls made through your Microsoft Operator Connect service will meet or exceed a certain level. We recommend that your underlying internet access service provides sufficient bandwidth to support all your voice line traffic in each direction in order to ensure your service voice quality (to be clarified)

Early Termination Charges (ETCs)

If you cancel your service, you will not be charged an Early Termination Charge (ETC).

Minimum term

Microsoft Operator Connect is available on a month-to-month basis with no additional minimum service term commitment.

Further Information

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us

Summary

This is a summary only – the full legal terms for this plan are contained in your agreement with Telstra, including Our Customer Terms which is available at telstra.com/customer-terms

Complaints or disputes

For any problem or complaint about your service, you can go to telstra.com/complaints. You will find full contact details and information about how to resolve your issue. Further investigation If we cannot resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. Full contact information available online at https://tio.com.au/about-us/contact-us. This is only a summary. The legal terms for this plan are set out in your agreement with us.

Top