| TC0365 Calling Plan Package | Standard Calling (Enterprise & Business Premier only) | Essentials Calling (Enterprise & Business Premier only) | Premium Calling (Enterprise & Business Premier only) | Business Calling (Small Businesses only) | |||||
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Monthly Charge
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$8.00 | $14.00 | $18.00 | $18.00 | |||||
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Minimum Monthly Charge
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$8.00 | $14.00 | $18.00 | $18.00 | |||||
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Annual Price Review
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Business Demand Data
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Monthly Data Allowance
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Network Access
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Plan Speeds
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Minimum Term
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Month to month | Month to month | Month to month | Month to month | |||||
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Calls + SMS + MMS + MessageBank®
To standard Australian numbers |
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Calls + SMS + MMS
To international numbers |
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Roaming Calls + SMS + MMS
For use while overseas |
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Roaming Data Allowance
For use while overseas |
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What's Included
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Includes unlimited local and national long distance calls within Australia. |
Includes unlimited local and national long distance calls within Australia, and calls to mobile numbers within Australia. |
Includes unlimited local and national long distance calls within Australia, and calls to mobile numbers within Australia. |
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What's Not Included
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Expiry
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Excess Data Charge
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Eligible Roaming Destinations
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Maximum Early Termination Charges (ETC)
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No Early Termination Charges (ETC) | No Early Termination Charges (ETC) | No Early Termination Charges (ETC) | No Early Termination Charges (ETC) | |||||
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Devices
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Allowances
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Monthly charge per user (ex GST)
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$8.00 | $14.00 | $18.00 | $18.00 | |||||
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What's Not Included
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You will also need to buy from us at extra cost: A Pre-requisite Microsoft 365 Licence for each End User. A TCO365 Professional Service Package (as required for your plan). A data service with minimum bandwidth requirements. All data usage and any calls not included in your plan will be charged separately at rates set out in Our Customer Terms e.g. at Part D - Business Telephone Services Section. | ||||||||
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Minimum Term
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| Standard Calling (Enterprise & Business Premier only) | Essentials Calling (Enterprise & Business Premier only) | Premium Calling (Enterprise & Business Premier only) | Business Calling (Small Businesses only) | ||||
|---|---|---|---|---|---|---|---|
| Month to month | Month to month | Month to month | Month to month | ||||
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What's Included?
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| Standard Calling (Enterprise & Business Premier only) | Essentials Calling (Enterprise & Business Premier only) | Premium Calling (Enterprise & Business Premier only) | Business Calling (Small Businesses only) | ||||
|---|---|---|---|---|---|---|---|
Includes unlimited local and national long distance calls within Australia. |
Includes unlimited local and national long distance calls within Australia, and calls to mobile numbers within Australia. |
Includes unlimited local and national long distance calls within Australia, and calls to mobile numbers within Australia. |
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Monthly charge per user (ex GST)
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| Standard Calling (Enterprise & Business Premier only) | Essentials Calling (Enterprise & Business Premier only) | Premium Calling (Enterprise & Business Premier only) | Business Calling (Small Businesses only) | ||||
|---|---|---|---|---|---|---|---|
| $8.00 | $14.00 | $18.00 | $18.00 | ||||
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What's Not Included
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| You will also need to buy from us at extra cost: A Pre-requisite Microsoft 365 Licence for each End User. A TCO365 Professional Service Package (as required for your plan). A data service with minimum bandwidth requirements. All data usage and any calls not included in your plan will be charged separately at rates set out in Our Customer Terms e.g. at Part D - Business Telephone Services Section. |
- Information about the service
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- A TCO365 Calling Plan enables end users to make and receive voice calls using the service.
- A TCO365 Calling plan includes a PSTN Phone number.
- Each customer may only choose one TCO365 Calling plan.
- Customers must have the required Microsoft 365 or Office 365 licences for each End User (Pre-requisite License).
- Customers must have Office 365 tenancy located in Australia or other supported locations. We can advise you of the other supported locations at the time of your application for the Service.
- Customers must accept Telstra as a Cloud Service Provider (CSP) for their tenancy.
- The TCO365 Service is applicable only to End Users who are based in Australia. In our reasonable discretion, End Users who are based in Australia may use the Service overseas for short periods (for instance, an overseas trip). The performance of the Service may be impacted when it is accessed via the Internet overseas or any overseas carrier network.
- Minimum Term
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Your minimum monthly charge
- Early Termination Charge
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If you cancel your service, you will not be charged an Early Termination Charge (ETC).
- Manage your service online
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You can manage your Telstra Apps Marketplace applications online at marketplace.telstra.com
- Billing
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The pricing in this Critical Information Summary is for a full billing cycle but your first bill may include pro-rata charges for part of the month if you started or changed your plan partway through a billing period.
To opt into receiving paperless billing, visit telstra.com/emailbill to request an email bill and/or set up a direct debit. For more information on other bill payment options, visit our Pay my bill support page.
- Bill payment charges
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Fees and charges may apply for bill delivery and payment of your invoice, depending on the method.
We do have fee free options available - more information is available at:
Personal: telstra.com/payment-fees
Business: telstra.com/fees-on-payment-methods
- We're here to help
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You’ll find more information at telstra.com/business. If you have questions about your bill, technical support service or connection, please call us on 13 2000 or 1800 808 981 (TTY).
- Complaints or Disputes
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If you need to make a complaint you can:
• call 13 2000 and say “complaint”
• call your Client Executive if you have one
- Further Information
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If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us
- Summary
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This is a summary only – the full legal terms for this plan are contained in your agreement with Telstra, including Our Customer Terms which is available at telstra.com/customer-terms
- Notification of Telstra's Corporate Restructure
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As you may already be aware, as part of a corporate restructure, your account and services will be transferred internally within the Telstra Group from Telstra Corporation Limited to Telstra Limited. This won’t impact your account or services or how you contact us, and there’s nothing you need to do. This change will take place on 1 January 2023. For updates on the restructure and more information or to contact us about this change, visit telstra.com/telstralegalrestructure. This message is from Telstra Corporation Limited and Telstra Limited.