Unlimited Business Internet Basic

You can only take up this plan if Telstra invites you and you: 

• are a business customer with a 10 digit account number, and are billed directly by Telstra;
• pre-select Telstra for long-distance, international and mobile calls. 

You cannot otherwise take up this plan.

Service not available to all areas, site addresses or customers. The type of service offered may need further qualification checks to determine what's available at your location. We'll try to contact you if all your services can't be connected.   You'll be notified if this happens and if you're not satisfied you can cancel your order free of charge.

If you want your name, address or phone number included in the White Pages, you can ask for a listed number.

From time to time we may make changes to your plan or add ons (including price and inclusions), or we may move you to a new plan (which may cost more). If we reasonably think that a change is likely to be detrimental to you, we'll tell you at least 30 days before making it. If you don't like the change you can change or cancel your plan or add ons and just pay out your device, accessories and services in full. 

The Business Internet Basic plan is only available on Standard Pro speed. To change your nbn speed, you will need to change your plan (eg Telstra Unlimited Business Internet plan).

If you are downgraded to the Unlimited Business Internet Basic plan and subsequently upgrade to a higher nbn speed plan, you will not be able to downgrade to the Unlimited Business Internet Basic plan again.

Your new plan includes a mobile broadband back-up. The Mobile Broadband Back-up can only be used with your Telstra Business Smart Modem™. If there is an outage of the broadband service, you will still have access to the internet via the mobile broadband back up service. Some services may not work in back-up (e.g. services hosted on-premise when Static IP is in use).  If we reasonably believe you are misusing the back-up service, we will contact you. If you continue to misuse the back-up service, we may: 

• suspend or limit your mobile broadband back-up service; and/or
• cancel your mobile broadband back-up service by telling you at least 7 days beforehand

You will need a compatible phone (not included). We will provide you with a Telstra Business Smart Modem™/Telstra Smart Modem that supports voice services if you are taking up a new service.   If you wish to use your own modem then whilst we are required to undertake post-migration testing we may be unable to do so successfully and if any other known issues are affecting your nbn service then you must inform us about these, as these issues will need to be resolved prior to any post-migration testing commencing.

• Plans on the nbn network include Standard Pro speed on the nbn network. 
• Actual FTTN/FTTB/FTTC speeds are confirmed after connection.
• Customers on the nbn Fixed Wireless technology type are not eligible for this plan.
• The Unlimited Business Internet Basic plan is only available with nbn Standard Pro speed and offers typical download speeds of 25Mbps and typical upload speeds of 8Mbps during business hours

For information on the speed available for this plan, please visit telstra.com.au/small-business/internet/nbn/nbn-speeds-explained

In addition to the monthly charge, you may pay the following connection and installation charges:

If you are moving to the nbn network with Telstra for the first time and you’re not happy with your nbn services for any reason, let us know within 30 days of connection and we’ll do our best to fix it or you can cancel your nbn services without penalty. We’ll even refund your monthly plan fee for that first month. Find out more at telstra.com/guarantee

On the same day of each month, you’ll be billed in advance for the minimum charge, as well as for use during the month. The figures in this Critical Information Summary are for a full billing cycle. 

Bill Payment charges

Fees and charges may apply for bill delivery and payment of your invoice, depending on the method.

We do have fee free options available - more information is available at:

Personal: telstra.com/payment-fees

Business: telstra.com/fees-on-payment-methods

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.

Disclaimer
^ This service is only available for customers with an 10-digit account number. It excludes customers with a 13-digit account number beginning with 2000. 

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