Request Your Integrated Public Number Database (IPND) Record

Account Owners and Third Party Authority contacts may use this webform to request access to IPND record information on an account. This type of information is not available to be requested by Full Authority contacts or Limited Authority contacts.  Requests to access IPND record information on business accounts may also be made by authorised contacts on the account.

More information about the IPND is available on our website.

If you require assistance to complete this webform, please contact Telstra on 13 22 00.

To see an example of an IPND record, please visit IPND examples (PDF, 996KB).

Your details

Please fill out your details below

All fields are mandatory unless specified 

Required field. Please enter your given name/s. Invalid field.

Required field. Please enter your family name. Invalid field.

Please enter date in dd/mm/yyyy
This must be an Australian phone number and the same contact number as on your Telstra account

Required field. Invalid entry. Contact number must be 10 digits.

This must be a contact email address listed on your Telstra account

Required field. Invalid entry. Email must be in the format of "[email protected]".

Please choose: Choose the type of account number you want to submit. Required field. Required field.
You can find your customer account number on your invoice or in the My Telstra app under Personal details, Customer ID.

Required field. Invalid length. Customer account number must be 10 digits long.

You can find your billing account number on your invoice or in the My Telstra app under Payments, View bills and payments, Previous bills, View PDF bill.

Required field. Invalid length. Billing account number must be 13 digits long.

Please specify the services for which you require your IPND record. This must be an Australian phone number that is currently in use with Telstra.

Required field. Invalid entry. Contact number must be 10 digits.

Account selection

Required field.

You are continuing as a guest.

Your details

Please fill out your details below

All fields are mandatory unless specified 

Required field. Please enter your given name/s. Invalid field.

Required field. Please enter your family name. Invalid field.

Please enter date in dd/mm/yyyy
This must be an Australian phone number and the same contact number as on your Telstra account

Required field. Invalid entry. Contact number must be 10 digits.

This must be a contact email address listed on your Telstra account

Required field. Invalid entry. Email must be in the format of "[email protected]".

Please choose: Choose the type of account number you want to submit. Required field. Required field.
You can find your customer account number on your invoice or in the My Telstra app under Personal details, Customer ID.

Required field. Invalid length. Customer account number must be 10 digits long.

You can find your billing account number on your invoice or in the My Telstra app under Payments, View bills and payments, Previous bills, View PDF bill.

Required field. Invalid length. Billing account number must be 13 digits long.

Please specify the services for which you require your IPND record. This must be an Australian phone number that is currently in use with Telstra.

Required field. Invalid entry. Contact number must be 10 digits.

Please review all of the above information before hitting submit. Your request will be verified to ensure that IPND data is only disclosed to those who are authorised to access it.

Please ensure the email address you have provided above matches the email address on your Telstra account, otherwise we are unable to proceed with your request. We will send an email to the authorised email address on the account, which will require confirmation in the next 5 business days. Please ensure you check that you have received this email and reply to it, otherwise your request will not be fulfilled.

If you do not receive the email or do not have a contact phone number or email address linked to a Telstra account, please email us at Email Telstra Privacy team.

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