Request Call, SMS and Mobile Data Usage Information

Account Owners, Third Party Authority, and Full Authority contacts may use this webform to request access to call, SMS and mobile data usage information on an account. This type of information is not available to be requested by Limited Authority contacts.

Requests to access call, SMS and mobile data usage information on business accounts may also be made by authorised contacts on the account.

  • Outgoing call and SMS information will only show the date and time, the caller’s (i.e. your number) and the receiver’s number and the length of a call.

  • Mobile data usage information will only show the date and time, device and amount of data consumed (uploads and downloads).

Call, SMS and mobile data usage information from the last 24 months may be available for you to access directly in My Telstra under Services > Usage history.

Account Owners and Third Party Authority contacts can request cell tower location coordinates in their report by informing the Telstra agent in writing during the fulfillment process. This information is only included by exception and cannot be requested by Full Authority contacts.

Cell tower location coordinates relate to the location of the cell tower which serves a call when first initiated (or an SMS, when sent). It’s important to note that depending on the technology, coverage and surrounding terrain, the range and accuracy of cell tower location information as an indication of where a mobile device was located could be typically up to 1,000 metres in any direction from a tower in urban areas and many 10’s to 100’s of kilometres in rural areas.

If you require assistance to complete this webform, please contact Telstra on 13 22 00.

To see an example of the types of call, SMS and mobile data usage information available to request (shown with cell tower location coordinates), view  Call, SMS and mobile data usage examples (PDF, 81KB).

Your details

Please fill out your details below

All fields are mandatory unless specified 

Required field. Please enter your given name/s. Invalid field.

Required field. Please enter your family name. Invalid field.

Please enter date in dd/mm/yyyy
This must be an Australian phone number and the same contact number as on your Telstra account

Required field. Invalid entry. Contact number must be 10 digits.

This must be the email address on your Telstra account

Required field. Invalid entry. Email must be in the format of "[email protected]".

Please provide your account reference information Choose one of the following Required field. Required field.
You can find your customer account number on your invoice or in the My Telstra app under Personal details, Customer ID.

Required field. Invalid length. Customer account number must be 10 digits long.

You can find your billing account number on your invoice or in the My Telstra app under Payments, View bills and payments, Previous bills, View PDF bill.

Required field. Invalid length. Billing account number must be 13 digits long.

Please specify below what call, SMS or mobile data usage information you would like to access. For call and SMS details, please note we can only provide outbound records.

This must be an Australian phone number.

Required field. Invalid entry. Contact number must be 10 digits.

Please enter date in dd/mm/yyyy
Please enter date in dd/mm/yyyy
Request options: Required field. Please enter a selection Required field.
Would you like to add additional services? Required field. Required field.
This must be an Australian phone number.

Required field. Invalid entry. Contact number must be 10 digits.

Please enter date in dd/mm/yyyy
Please enter date in dd/mm/yyyy
Request options: Required field. Please enter a selection Required field.
Would you like to add additional services? Required field. Required field.
This must be an Australian phone number.

Required field. Invalid entry. Contact number must be 10 digits.

Please enter date in dd/mm/yyyy
Please enter date in dd/mm/yyyy
Request options: Required field. Please enter a selection Required field.
Would you like to add additional services? Required field. Required field.
This must be an Australian phone number.

Required field. Invalid entry. Contact number must be 10 digits.

Please enter date in dd/mm/yyyy
Please enter date in dd/mm/yyyy
Request options: Required field. Please enter a selection Required field.
Would you like to add additional services? Required field. Required field.
This must be an Australian phone number.

Required field. Invalid entry. Contact number must be 10 digits.

Please enter date in dd/mm/yyyy
Please enter date in dd/mm/yyyy
Request options: Required field. Please enter a selection Required field.

Account selection

Required field.

You are continuing as a guest.

Your details

Please fill out your details below

All fields are mandatory unless specified 

Required field. Please enter your given name/s. Invalid field.

Required field. Please enter your family name. Invalid field.

Please enter date in dd/mm/yyyy
This must be an Australian phone number and the same contact number as on your Telstra account

Required field. Invalid entry. Contact number must be 10 digits.

This must be the email address on your Telstra account

Required field. Invalid entry. Email must be in the format of "[email protected]".

Please provide your account reference information Choose one of the following Required field. Required field.
You can find your customer account number on your invoice or in the My Telstra app under Personal details, Customer ID.

Required field. Invalid length. Customer account number must be 10 digits long.

You can find your billing account number on your invoice or in the My Telstra app under Payments, View bills and payments, Previous bills, View PDF bill.

Required field. Invalid length. Billing account number must be 13 digits long.

Please specify below what call, SMS or mobile data usage information you would like to access. For call and SMS details, please note we can only provide outbound records.

This must be an Australian phone number.

Required field. Invalid entry. Contact number must be 10 digits.

Please enter date in dd/mm/yyyy
Please enter date in dd/mm/yyyy
Request options: Required field. Please enter a selection Required field.
Would you like to add additional services? Required field. Required field.
This must be an Australian phone number.

Required field. Invalid entry. Contact number must be 10 digits.

Please enter date in dd/mm/yyyy
Please enter date in dd/mm/yyyy
Request options: Required field. Please enter a selection Required field.
Would you like to add additional services? Required field. Required field.
This must be an Australian phone number.

Required field. Invalid entry. Contact number must be 10 digits.

Please enter date in dd/mm/yyyy
Please enter date in dd/mm/yyyy
Request options: Required field. Please enter a selection Required field.
Would you like to add additional services? Required field. Required field.
This must be an Australian phone number.

Required field. Invalid entry. Contact number must be 10 digits.

Please enter date in dd/mm/yyyy
Please enter date in dd/mm/yyyy
Request options: Required field. Please enter a selection Required field.
Would you like to add additional services? Required field. Required field.
This must be an Australian phone number.

Required field. Invalid entry. Contact number must be 10 digits.

Please enter date in dd/mm/yyyy
Please enter date in dd/mm/yyyy
Request options: Required field. Please enter a selection Required field.

Please review all of the above information before hitting submit. Your request will be verified to ensure that call, SMS and mobile data usage information is only disclosed to those who are authorised to access it.

Please ensure the email address you have provided above matches the email address on your Telstra account, otherwise we are unable to proceed with your request. We will send an email to the authorised email address on the account, which will require confirmation in the next 5 business days.  Please ensure you check that you have received this email and reply to it, otherwise your request will not be fulfilled.

If you do not receive this email, do not have a contact phone number or email address linked to a Telstra account, or are seeking access to information not included in the above options, please email us at Email Telstra Privacy team.

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