Request Customer Account Information

Account Owners and Third Party Authority contacts may use this webform to request access to customer account information. Full Authority contacts and Limited Authority contacts may also use this webform to request basic customer information, contract information, and billing and payment information.

Requests to access customer account information on business accounts may also be made by authorised contacts on the account.

Remember that you can access a range of information about your account on your bills or in My Telstra. Billing information from the last 12 months may be available for you to access directly in My Telstra under Payments, View bills and payments, Previous bills.

If you require assistance to complete this webform, please contact Telstra on 13 22 00.

To see an example of the types of customer account information available to request, please visit Customer Account Information examples (PDF, 2.7MB).

Your details

Please fill out your details below

All fields are mandatory unless specified

Given name/s

Required field. Please enter your given name/s. Invalid field.

Family name

Required field. Please enter your family name. Invalid field.

Date of Birth Please enter date in dd/mm/yyyy

Contact number This must be an Australian phone number and the same contact number as on your Telstra account

Required field. Invalid entry. Contact number must be 10 digits.

Email address This must be the email address on your Telstra account

Required field. Invalid entry. Email must be in the format of "[email protected]".

Please choose: Choose the type of account number you want to submit. Required field. Required field.

Customer account number

Billing account number

Customer account number You can find your customer account number on your invoice or in the My Telstra app under Personal details, Customer ID.

Required field. Invalid length. Customer account number must be 10 digits long.

Billing account number You can find your billing account number on your invoice or in the My Telstra app under Payments, View bills and payments, Previous bills, View PDF bill.

Required field. Invalid length. Billing account number must be 13 digits long.

I confirm that: Required field. Required field.

I am the Account Owner, a Third Party Authority contact, or a business account authorised contact.

I am a Full Authority contact or Limited Authority contact on the account

Select which customer account information you would like to access (choose only what you require) Please make a selection Required field.

Basic customer information on the account (name, date of birth, and services held with us)

Contract information (My Offer Summaries and other information about your Service Contracts)

Billing and payment information (bills and tax invoices)

Service fault information (details about faults on your Telstra services)

Customer interaction and account notes

Correction or deletion of personal information

Correction or deletion of your personal information

We will send an email reply to you within 5 business days once you submit this request for you to advise what information needs correcting or deleting.

Please be advised that we are unable to disconnect or cancel a service for you, if you require assistance with this please visit https://www.telstra.com.au/support/internet-and-home-phone/cancel-internet-or-home-phone-service

Contract information (My Offer Summaries and other information about your Service Contracts)

From Please enter date in dd/mm/yyyy

To Please enter date in dd/mm/yyyy

Billing and payment information (bills and tax invoices)

From Please enter date in dd/mm/yyyy

To Please enter date in dd/mm/yyyy

Service fault information (details about faults on your Telstra services)

From Please enter date in dd/mm/yyyy

To Please enter date in dd/mm/yyyy

Customer interaction and account notes

Recorded notes from conversations with Telstra staff.

From Please enter date in dd/mm/yyyy

To Please enter date in dd/mm/yyyy

Select which customer account information you would like to access (choose only what you require) Please make a selection Required field.

Basic customer information on the account (name, date of birth, and services held with us)

Contract information (My Offer Summaries and other information about your Service Contracts)

Billing and payment information (bills and tax invoices)

Correction or deletion of personal information

Correction or deletion of your personal information

We will send an email reply to you within 5 business days once you submit this request for you to advise what information needs correcting or deleting.

Contract information (My Offer Summaries and other information about your Service Contracts)

From Please enter date in dd/mm/yyyy

To Please enter date in dd/mm/yyyy

Billing and payment information (bills and tax invoices)

From Please enter date in dd/mm/yyyy

To Please enter date in dd/mm/yyyy

Please review all of the above information before hitting submit.

If you are looking for information not included in the above options, please email us at Email Telstra Privacy team.

Account selection

Choose from the following

Required field.

Create a Telstra ID

You are continuing as a guest.

Your details

Please fill out your details below

All fields are mandatory unless specified

Given name/s

Required field. Please enter your given name/s. Invalid field.

Family name

Required field. Please enter your family name. Invalid field.

Date of birth Please enter date in dd/mm/yyyy

Contact number This must be an Australian phone number and the same contact number as on your Telstra account

Required field. Invalid entry. Contact number must be 10 digits.

Email address This must be the email address on your Telstra account

Required field. Invalid entry. Email must be in the format of "[email protected]".

Please choose: Choose the type of account number you want to submit. Required field. Required field.

Customer account number

Billing account number

Customer account number You can find your customer account number on your invoice or in the My Telstra app under Personal details, Customer ID.

Required field. Invalid length. Customer account number must be 10 digits long.

Billing account number You can find your billing account number on your invoice or in the My Telstra app under Payments, View bills and payments, Previous bills, View PDF bill.

Required field. Invalid length. Billing account number must be 13 digits long.

I confirm that: Required field. Required field.

I am the Account Owner, a Third Party Authority contact, or a business account authorised contact.

I am a Full Authority contact or Limited Authority contact on the account

Select which customer account information you would like to access (choose only what you require) Please make a selection Required field.

Basic customer information on the account (name, date of birth, and services held with us)

Contract information (My Offer Summaries and other information about your Service Contracts)

Billing and payment information (bills and tax invoices)

Service fault information (details about faults on your Telstra services)

Customer interaction and account notes

Correction or deletion of personal information

Correction or deletion of your personal information

We will send an email reply to you within 5 business days once you submit this request for you to advise what information needs correcting or deleting.

Contract information (My Offer Summaries and other information about your Service Contracts)

From Please enter date in dd/mm/yyyy

To Please enter date in dd/mm/yyyy

Billing and payment information (bills and tax invoices)

From Please enter date in dd/mm/yyyy

To Please enter date in dd/mm/yyyy

Service fault information (details about faults on your Telstra services)

From Please enter date in dd/mm/yyyy

To Please enter date in dd/mm/yyyy

Customer interaction and account notes

Recorded notes from conversations with Telstra staff.

From Please enter date in dd/mm/yyyy

To Please enter date in dd/mm/yyyy

Select which customer account information you would like to access (choose only what you require) Please make a selection Required field.

Basic customer information on the account (name, date of birth, and services held with us)

Contract information (My Offer Summaries and other information about your Service Contracts)

Billing and payment information (bills and tax invoices)

Correction or deletion of personal information

Correction or deletion of your personal information

We will send an email reply to you within 5 business days once you submit this request for you to advise what information needs correcting or deleting.

Contract information (My Offer Summaries and other information about your Service Contracts)

From Please enter date in dd/mm/yyyy

To Please enter date in dd/mm/yyyy

Billing and payment information (bills and tax invoices)

From Please enter date in dd/mm/yyyy

To Please enter date in dd/mm/yyyy

Please review all of the above information before hitting submit. Your request will be verified to ensure that customer account information is only disclosed to those who are authorised to access it.

Please ensure the email address you have provided above matches the email address on your Telstra account, otherwise we are unable to proceed with your request. We will send an email to the authorised email address on the account, which will require confirmation in the next 5 business days. Please ensure you check that you have received this email and reply to it, otherwise your request will not be fulfilled.

If you do not receive this email, do not have a contact phone number or email address linked to a Telstra account, or are seeking access to information not included in the above options, please email us at Email Telstra Privacy team.

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