Complete this form to lodge a complaint. We aim to resolve your case in 15 business days.
Because you've already signed in with your Telstra ID, when you open the form, we'll populate parts of the form so you can submit it faster.
If you're helping someone else make a complaint, we'll need their authorisation for you to act on their behalf. Once the form is submitted, we'll contact the other person first to make sure they're happy for us to talk to you.
Read more about appointing an authorised contact.
Contact First Nations Connect to have your complaint managed by our dedicated support team.
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If you're a Telstra customer you can sign in with your Telstra ID, or create one in just a few steps. This will automatically fill in some of your details for you.
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