Price Match & Trade-in Value Match Claim Form

If you're yet to receive your device, please hold onto your proof of a better value (e.g. screenshot). Your purchase will complete when you've received the device, at which point you can submit your claim.

Claim details

Are you enquiring about a price match or a better trade-in value after having purchased your new device from Telstra?

Required field.

Sorry, your claim does not meet the 7 Day Price Match Policy or Trade-in Value Match Policy

Did you receive your new device from Telstra?

Required field.

Sorry, your claim does not meet the 7 Day Price Match Policy or Trade-in Value Match Policy

When did you receive the device? Format should be dd/mm/yyyy.

Is the advertised device identical to the one you purchased (Price Match) or is the quoted device identical to the one you traded-in (Trade-in Value Match)? Device must be the same brand, model, storage and colour.

Required field.

Sorry, your claim does not meet the 7 Day Price Match Policy or Trade-in Value Match Policy

Have you completed more than 5 claims about price match or for a better trade-in value on your account?

Required field.

Sorry, your claim does not meet the 7 Day Price Match Policy or Trade-in Value Match Policy

Account number Your account number can be found on the top of your Telstra bill or on your contract. You must have an active post-paid account number.

Required field. Invalid length. Account number must be 9, 10 or 13 digits long.

Billing Account number (optional)

Invalid field.

Where did you purchase it from?

Required field.

What is your new device IMEI? Your International Mobile Equipment Identity (IMEI) number can be found on the box your device came in or by dialling *#06# from the mobile device that you received.