Contact us for help with 3G closure

If you need support with low signal or congestion issues after the closure of our 3G network, complete this form and we’ll get back to you.

Before you begin

  • If you're in a location that should have 4G coverage but you don't, check for outages
  • If you'd like to know more about upgrading to a new phone, explore our devices
  • If you have a general enquiry about mobile connectivity and speeds, chat now
  • If you're experiencing financial challenges and need support for 3G closure, explore payment assistance.

All fields are mandatory unless marked as optional

Your enquiry

Required field.

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Coverage issue details
What device are you having issues with? Eg. iPhone 13

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Drop a pin on the map

Click on the map to place a pin to show us where you’re experiencing issues. We recommend zooming in with the + button to ensure the pin location is accurate.

Auto-populated from location pinned on map

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Auto-populated from location pinned on map

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Your details

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This must be an Australian phone number.

Required field. Phone numbers must begin with 0 and be 10 digits in length Invalid entry. Phone numbers must begin with 0 and be 10 digits in length

Privacy statement

The information you provide will be treated in accordance with our Privacy Statement. Please read our Privacy Statement before submitting this form.

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