Switching to a new provider can seem daunting, but with Telstra, the process is straightforward. Here’s an updated guide on how to switch to a Telstra Home Internet plan.
No matter which provider you're with, it's always worth taking a look at what other plans are out on the market. You may find that you can get better coverage, or take advantage of a deal by switching providers. Some of the reasons why you may be considering making a change could include:
Service quality: If you're experiencing outages or service quality issues, switching providers may offer better coverage.
Promotions or deals: Taking advantage of a promotion or offer at another provider can help reduce monthly expenses.
Speed and data needs: If your usage has changed, or you're not achieving the speeds you expect, reviewing your speed plan could be a good option.
Moving home: Moving home may mean you need to switch providers to get coverage at your new address.
Before considering a switch, check your current contract with your existing provider. If you’re still within the contract period, there might be fees for early termination. If you received a modem at no cost, it might be conditional on staying with the provider for a specific period.
You may also want to look at what is and isn't working with your current service. Running a speed test at different times of day and writing down the results will help you monitor whether your current plan is delivering to expectation.
So you've decided that the time is right to make the switch. What comes next? The process is relatively easy, and you'll be pleased to know if you switch to a Telstra plan you won't experience an interruption to your service in the process.
Just follow these simple steps.
The plans available to you will depend on what technology is available at your address. Enter your address to find out what technology type you have, and what plans are available.
When choosing the right speed plan it's good to consider how many people are using your internet simultaneously, and what type of activity you like to use your internet for.
Telstra offers four main nbn and Opticomm plan tiers, each catering to different situations:
The next step is to go ahead and place your order. You can do this directly on the Telstra website by adding the plan to your cart. You'll need to sign in or register with us to complete this step. Otherwise feel free to reach out to Customer service or go into a Telstra store if you prefer this option. Once you place your order, Telstra will take care of the rest. You’ll receive everything you need, including a Telstra Smart Modem for new customers. If you need a technician, Telstra will let you know. Plug your Telstra Smart Modem in as soon as you receive it.
Some people think you need to cancel your current plans from your other provider first before signing up for a new one but that’s not true. This will just leave you without internet for longer than necessary. Keep your current setup until you have locked down your new plan, provider and equipment and you are ready to make the switch.
Your existing nbn or Opticommm service can stay connected until your new Telstra service is ready to commence. When it’s ready, Telstra will notify your existing provider and arrange for the existing service to be cancelled.
If you’re not happy within 30 days and Telstra can’t fix it, you can cancel and Telstra will refund you.
Switching to Telstra is easy. With no lock-in contract, you can change your plan up to once a month at no cost.
Stay connected with Telstra's Home Internet plans, designed to keep you and your loved ones online with ease. Check out the options and find the perfect fit for your home.
Shop internet deals
