Are you thinking about upgrading your device? And potentially snagging a good deal on it? Well, Telstra's Trade-In program might be just what you need.
Telstra's Trade-In program allows you to trade in eligible smartphones, tablets and smartwatches for credit on your Telstra account. How good's that?
This credit can then be used towards the purchase of a new device, accessories, or even to pay off your Telstra bills. You decide!
To be eligible for Telstra Trade-In, you must:
If you're eligible for Telstra Trade-In and would like a quick estimate on the value of your device, use our Trade-In Estimator tool.
Note: our Trade-In Estimator only gives a rough estimate on your device's value and doesn't factor in the condition of your device. You'll receive a full quote after requesting a trade-in and completing the device-condition assessment.
We are committed to continuing to increase the lifespan of mobile devices by finding ways they can be reused, repurposed and resold through several different programs.
It has been estimated that Australians are storing up to 22 million phones in their homes. As new devices and electronic gadgets constantly enter the market, the amount of electronic waste (e-waste) that is generated continues to increase too.
Many of these devices are thrown away and end up in landfill, where chemicals from batteries and other toxic substances can seep into soil and water - causing significant harm to our environment.
When you use our Trade-In program, we'll ensure your device is either refurbished and resold or responsibly recycled. So you can be assured you're doing a good thing by contributing to environmental sustainability and helping to minimise e-waste.
And of course, getting credit back on your Telstra account in exchange for your old device sounds like a pretty good deal to us!
If you're eligible for Telstra Trade-In and you liked the estimated value of your device, request a trade-in to start the process and receive your final trade-in value.
The online assessment tool will assess your device remotely and provide you with a final trade-in value. Please note that if your device doesn't turn on, it's ineligible to trade-in.
If your device is not eligible to trade-in, don't worry. You can still ensure it is responsibly recycled with the help of our eCycle Program.
Telstra Trade-In is managed by Assurant Services Australia Pty Ltd. To be eligible for Telstra Trade-In, you must be a Telstra consumer or small business customer aged 18+, with a post-paid service and have a device, tablet or smartwatch with us on an Upfront plan or with an existing 13-digit account number. Not available to customers with a ten-digit account number or Upgrade & Protect. Devices on Telstra Mobile Lease plans are ineligible. You may only trade in a device, tablet or smartwatch from Assurant’s list of eligible devices. The credit offer will vary depending on your device, tablet or smartwatch type, model and its working condition, and is subject to assessment. Credit applied by second bill, or to a nominated credit/debit card within 30 days for Upfront Mobile plans.
